I booked the function room to host a surprise 50th birthday party. I was told two weeks prior to the date of the event that there would be a speaker for me to utilise in the room yet on the day i was told they were suddenly unable to provide me with it as they’d booked a last minute live performance and he was using said speaker. No one informed me of this before the event which left me scrambling to find one before people began arriving.
Upon booking it was agreed that i would not require catering for the party as at 23 i don’t have the funds for that sort of thing while trying to surprise my mum. Not once did they tell me that this meant they would refuse service to members of the party.
Several attendees with children and other medical conditions like diabetes tried to order food and utilise the restaurant but were promptly refused and treated poorly with some even telling me staff members shouted at them. On top of refusing to serve those who require food for their young children or due to a medical condition they began refusing to serve other members of the public deeming them to be ‘apart of the party’ leaving them confused and unable to eat like they’d clearly come out for. It took my partner stepping in to state they weren’t with us and we had no idea who they were for them to agree to then serve this man.
Overall from start to finish the staff and general atmosphere they provided was appalling they caused themselves to lose several hundred pounds worth of service and many members of the party refusing to return to your establishment.
I did try emailing joseph holt to make them aware of the appalling behaviour at one of their establishments. Yet i have not heard back in over a week - its clear that the behaviour stems from above those in the establishment and is a...
Read moreI am giving this Public House 1 star as there is no option to leave a negative star review. 12 fatigued, sunburnt but joyous men arrived at The Fiveways Pub after an against all odds 33-29 victory at Stockport Rugby Club. On arrival, we were surprised at the emptiness of such a large establishment, however, it would not be long until we found out why. We were hastily asked to track and trace, which, given the global pandemic is fair enough and we were all more than happy to 'do our bit' and oblige. We were then seated outside and told someone would be over to come and sort our drinks. So far, not so bad. Then the afternoon took a turn for the worst. The so called manager of this horrific establishment came out and abruptly asked for some of our members car registration numbers in order to avoid getting a parking ticket. A little rogue but, again, craving that sweet alcoholic nectar we all know and love, we obliged. One of our motley crew then politely asked if we could order a couple of lager beer pints for ourselves to which the above mentioned manager rudely snapped back 'WHEN I HAVE DONE MY JOB, YOU CAN THEN ORDER YOUR DRINKS!' Now, considering we were thirsty men, I estimate that the non drivers amongst us would have consumed a least 3 lager beers each which would have been a tidy little total to help balance the books for the day. However, this negativity was not welcomed amongst our positive vibes so in what can only be described as an out of body experience, we all stood up, in sync and walked out. Beautiful.
Anyway, if you want to be rudely shouted at for wanting to have a few scoops with your pals, I would not go anywhere near the vicinity of The Fiveways Pub. A very...
Read moreEverything my dad wanted to eat was unavailable. He settled for steak and ale pie which wasn't his favourite. We had to buy our drinks separately which was faffy. The lad that took our food order was really lovely but you could tell he was a bit embarrassed at having to tell us we couldn't have most of the menu. The birthday girls food was a 1 star. Anaemic chips and gristle in the burger. We had organised a funeral just after Christmas there which had been outstanding so we wanted to come at a less emotional time. We'd been given a voucher as an incentive. We couldn't use it though as the tiny small print said you couldn't use it Fridays. If that was their busy time, they are obviously doing something wrong. There were empty mayo tubs at the area next to our table collecting water from a leak. There were plenty of other tables they could have reserved for us. The atmosphere was awful and awkward. It felt like the staff had all just had a massive row. We really felt we weren't welcome. It was a Friday night and we'd booked rather than taken a chance because we thought it would be heaving. This could have become our local, but I doubt we'd go again. We are all easygoing and had a good laugh, but as a birthday meal, it is best forgotten. Oh, but puddings were top-notch. I'd have that sticky toffee pudding in a heartbeat. Same with the cheese cake. I'll give it an extra star for...
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