Toolstation Stockport Hazel Grove — Local services in Stockport

Attended 7th October and the guy there was rude and abrupt. I'd witnessed him joking and laughing with the couple in front of me. However when it got to my turn it was like he was an entirely different person.

I had to return within about 15 minutes as I'd gotten the wrong size blank nut and asked if I could compare a 1/2 with a 3/4 to make sure it was sufficiently smaller. He said he didn't know what I was talking about and had received previously and handed me the catalogue. I told him what I was looking for given he'd handed over my order to be a few minutes beforehand. I asked about the difference in size and he said a half inch is a half inch and a three quarter inch is a three quarter inch. Whilst factually correct was completely unhelpful.

Having seen him be entirely different to the customers before me, I can only assume the reason for the poor treatment was the glaringly obvious difference between them and I. If you look like me, this isn't the place for you.

I'd give ZERO stars...

FIRST TIME USING TOOLSTATION - RANG THE GENERIC PHONE NUMBER, GUY ON END OF PHONE ASKED FOR THE ITEM CODES, THREE TIME I HAVE TO GIVE HIS THE CODES, HE THOUGHT I WAS TRYING TO GUY A HAIR DRYER! ITS WAS A GARDEN RAKE I WANTED, I ASKED IF HE HAD IN STOCK, GUY COULDN'T FIND HAZEL GROVE STORE, YOU NAME IT HE CALLED IT! WENT IN TO THE STORE, ONE SELLER AT COUNTER WITH A COUPLE WHO COULDN'T MAKE THEIR MIND ON ANYTHING, TWICE ANOTHER GUY PASSED ME......NOTHING, I HAD TO ASK FOR SERVICE, NO CUSTOMER FOCUS, WOULD YOU BELIEVE IT THEY DIDN'T HAVE MY ORDER!!! GOES TO SAY THIS WASN'T A GOOD EXPERIENCE FROM MANY ANGLES, YOU DON'T DESERVE CUSTOMERS...

Visited Toolstation at Hazel Grove at 7am this morning and I was served by a very polite young man who was very helpful, and professional. He even offered assistance to take my order to the car. Not everyone is so cheerful at that time of the morning. I'm just sorry I didn't ask him name because he deserves to know he is doing a great job. Hope someone at Toolstation can pass on my appreciation. I always get great service from toolstation at Hazel Grove they have a great team there, and I would reccommend them to anyone, great value...