May 6th 2018, My family had come over from Norfolk for a special occasion. We had booked a table for 4 via telephone.
Couldn't sit outside, as the table's are picnic style, 2 of our party are Disabled and sitting at an obstacle assault course didn't suit. We were ushered indoors on one of the hottest days of the year so far.
We sat down, ordered drinks, then 2 more arrived to make our party 6.
I made clear to the Waitress politely, that I would be paying for the additional 2 of the party and a family member was paying for the original party of 4.
We had more drinks, these were served wrongly, as 2 of us are Diabetics and this is where thing's started to go downhill.
We were waiting ages to receive our meals. A table of guests, whom had arrived after us were served their meals before us. We eventually, received our meals and as for a large fish and chips, the portion was kid's size, I would've like to see the small portion, as they cleverly didn't offer a medium! It looked like it had been Microwaved by the Ping Chef, because I could smell cardboard on the food!
When it came to the bill, we had asked for; We waited and waited like must be for ages, and then had to ask again.
The bill arrived and the 2 separate orders were mixed up. It had taken the Waitress 3 attempts to come back with 2 orders of 3, the bill was eventually corrected after I had to explain myself very slowly! Each time she was too busy worrying what was going on elsewhere.
Strangely, I hadn't been there since 1990, now I remember why! Okay! Maybe I am being a little harsh. It's a nice place, the location is picturesque, but the service and portion size stinks, as conveyed by my guests.
Would I take my family there again? Probably not, I would just out of curiosity, recommend it to one of my picky mates, to see if it was a one-off experience! If we want to sit outside in future, we will be taking our custom elsewhere.
The Midway is okay for a Vampire on...
Read moreAfter a long day at work, the local pub was calling my name. Strolled round with the dog, shut at 9:20 pm? On a Friday? Change your google opening times or stay open until advertised.
In my next visit, Tuesday 23rd July, half 9 pub is open!
I walk in with my 5 month old puppy… for the owners dogs (bull types) to charge at him. Leaving him petrified (he’s already nervous and have worked a LOT on that)…. What a way to feel welcomed.
Put your dogs on a lead if they’re not trained. Other than that, re home them. Not the way i planned my evening off work going.
Edit in response to owner: as previously stated, change your google review times then! You advertise as being open until 10pm, which means trading until 10pm. As someone who works in the industry, I know as well as you do what business opening times mean, they are trading times.
When you say “it’s not my fault your dog is scared” do you have this attitude with other things? Such as a customer with an intolerance or a customer need? Is it just a “it’s not my fault” attitude If something went wrong?
Because my dog is scared that makes it all okay? It’s my problem?
As someone who is a licensee and runs a pub/restaurant myself, I know that whatever happens inside of or on the premises of my business is very much my problem. If something negative happens, it is my problem. If this were to happen to me, it is my problem. Playing the blame game on a customer is not the way to go about it....
Read moreBeen wanting to try here for ages so me and my husband gave it a go . Lady on arrival was lovely. We ordered the steak and frites and chicken tikka kebab . The chicken tikka was fine no issues really tasty and well presented , the steak come which can only be described as a mountain of chips and the thin steak lay across the top of them ? We was never asked how we would like our steak cooking (which we only realised ourselves when my husband cut into his steak as it was a bit bloody for him ) it was not pleasant for my husband . He did not want to complain as it tasted ok and by the time the waiter came to ask if everything was ok I was nearly finished anyway ., Ordered a Nutella cheesecake for dessert. Taste was fine and well presented. It was just the consistency that was off it was more like a mouse rather than a cheesecake but again it tasted nice and no complaints. Bill was £75 for 2 mains , 1 dessert 2 glasses of wine and 2 lagers . Was a bit underwhelmed if I’m honest and won’t be returning in a hurry.
Just an answer for the owner below , the steak and frites , I was expecting to be asked how we would like the steak cooked (never been anywhere where you are not asked and if you don’t ask maybe this needs to be stated on the menu )and again serving the steak on top of the chips rather then at the side was the issue . Blood soaked soggy fries is not a...
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