Stoke Grill — Restaurant in Stoke-on-Trent

WORST PIZZA IN S-O-T SOGGY DOUGHY BASE & BURT TOP/EDGES...

ONCE BUSY POINTLESS ORDERING WONT GET WHAT YOU ORDER.

Very poor customer service regarding a refund. I don't usually complain about local takeaways, most definitely not stoke grill I've always had the best quality food delivered in a adequate time, but unfortunately on my latest visit to stoke grill I ordered 2x 12inch pizza one I paid extra for bbq base and extra toppings my partner went to collect it and due to a situation in the takeaway she didn't check the pizza as she wanted to leave asap, they had messed up by sending our pizza to someone who had requested delivery, so once getting home i contacted the takeaway to try and get this rectified as the pizza I had was a "hot shot" and how they expect a kid eat that is a joke when I ordered a BBQ base mega meaty for the kids, So they re sent the "correct order" out for it to be the exact same pizza "hot shot" witch had been rushed to be cooked to I had burnt toppings and a soggy base so I called them again to try and exsplain what's happend again and I was met with a rude bloke "saying ring back when boss is in" so after speaking to the boss regarding a refund 2 weeks later still no refund. So anyone who dares order from here be aware some days are better than others. But after this very poor customer service and not getting the correct order after numerous attempts at trying to ge them send the correct pizza so I asked for a refund as the hassle was far greater than it needed to be. I shall not be using them again, lost a...

WARNING DO NOT ORDER FROM THE RESTAURANT | THEY TAKE YOUR MONEY AND DELIVER NO FOOD

Unbelievable, liars…

We placed an order last night and never received it despite them telling us that it had been delivered.

I called up and the man made out like it was our fault, he said they tried to ring which they did not and my phone number is the correct one on just eat.

They apparently knocked on the door and which again did not happen at any point.

Absolutely disgusting, his attitude arrogant and disrespectful.

His solution was “tell just eat they will refund you” not exactly the point...

AVOID THIS TAKEAWAY

This was our first time using curry city, found on Just Eat. The reviews looked good but we were waiting well over 1.5 hours for delivery of our food. The contact number does not connect and the chatt online service was absolutely shocking. They took ages to respond and left the chat without assisting.

Thankfully we were going to pay cash but there is even a comment on their website saying that if you can't get in touch and have paid, to contact a Third Party Company!!!

Clearly not the first...