The Rabbit Sunderland — Restaurant in Sunderland

I have read all the other posts about the problem door staff and need to add my experiences to this long list. Myself and some work colleagues visited the pub and in the smaller bar having a dance. I went to the loo and came back to find this area had closed. I was concerned as I could not see my jacket, so asked the door staff who stood there. He had a look but couldn't see it and sent me to the main bar to ask. They didn't have it so I returned to the door staff. I was explaining that I wasn't happy and that I wouldn't be leaving without it, when he snatched my pint glass, smashed it on the floor, wrestled me down to roll in the broken glass and punched my face. Fortunately some of his colleagues pulled me out of his reach before he could do any further damage. So, now I'm outside the pub, wanting to know what that was all about and where my jacket was when another member of the door staff tried to interrupt my conversation. I told him I was talking to his colleague, which seemed to cause him some emotional distress, so he started to call me names such as "nob" and later something to do with an anchor. Seemed a bit childish to me. I requested a copy of the incident report, worryingly they didn't seem to know what that is. I've asked again using their website contact form. I am waiting to see if one arrives before taking proceedings further.

1 month later,...

FIRST ON A POSITIVE NOTE I CAN SAY THAT THE HOT AND COLD BUFFET FOOD FOR MY BIRTHDAY PARTY UPSTAIRS IN THIS PUB WAS VERY GOOD AND THE ROOM AS A VENUE VERY GOOD BUT MANY NEGATIVE ISSUES UNFORTUNATELY SPOILT WHAT SHOULD HAVE BEEN A GOOD NIGHT .WE WERE TOLD THAT UPSTAIRS WOULD BE OPERATIVE TILL 2AM THEN ANY PEOPLE LEFT COULD MOVE DOWNSTAIRS TILL 4AM ...BEFORE MIDNIGHT TIME WAS SHOUTED FOR LAST DRINKS AND MANY OF OUR GUEST HAD LATE TAXIS BOOKED FOR FAR AWAY AREAS, PLUS DOWNSTAIRS WAS CLOSED TOO ..WE SPENT A LONG TIME MAKING A PLAYLIST FOR THE DJ WHICH CLEARLY HE IGNORED , HE HAD 3 PEOPLE WITH HIM THAT TOOK OVER THE DANCE FLOOR , 2 OF THE 3 WERE FEMALE THAT BEHAVED IN A VERY UN LADYLIKE FASHION AND SHOWING TOO MUCH OF THEIR BODY PARTS AND MUSIC WAS PLAYED TO SUIT THEM NOT US ..ONE OF THE SECURITY WAS OBNOXIOUS AND UPSET PART OF OUR FAMILY BY TRYING TO SAY THE 16YR OLD WAS DRINKING ALCOHOL !!NO MANAGEMENT AROUND TO TAKE UP ANY ISSUES , WE CATERED FOR 90 BUT SEVERAL TIMES HAD TO ASK FOR EXTRA SEATS FOR OUR GUESTS AND THEN RAN SHORT OF PAPER PLATES FOR THE BUFFET...CERTAINLY FULL OF PROMISES TO GET YOUR BOOKING BUT THEN...

First time in here, will be the last. Come for some food before a show at the empire, walked in and went to bar, guy pouring a drink didn't even acknowledge us when we got got to the bar, second staff member appeared and talked to him, didn't even look at us, third staff member appeared and finally got some acknowledgement. We got told to just take a seat and someone would be over to see to us, to be fair the younger staff member who took our food and drink order was over prompt and quite polite. Ordered food and although cutlery was already on the table salt and pepper wasn't, food came quite quick, it was actually very nice, however no one came to ask how it was or offer salt, pepper or anything other sauces.... I had to ask the table next to us for some salt. No one around to ask beforehand. Worst thing is it wasn't even busy 100% won't return and we live in Sunderland, disappointing.

Oh and as I write this we have empty glasses and no one has come to ask if we're finished or want...