Sun Tong — Restaurant in Tendring

My experience at this restaurant on Wednesday 31st Jan 2024 night was traumatising. I went to get hot drink ☕️ tea as I had no gas or electricity supplying to my property and feeling very cold. Ias I arrived there the receptionist a lady asked what I wanted and I said hot drink please. She asked the incharge person who looked at me and said No no no, I was surprised and said please is there any reason, he was very furious and made a call to someone else spoken Chinese language with loudly. I was very scared but I just wanted why is that behaviour towards me, the receptionist was confused and said she doesn't know why he's acting that strangely. After all this drama the receptionist said he said I have to order food with the tea, Oh no problem I said, I was gutted not just for me but also for the receptionist for what she was put through, she showed very concern about my experience and kept apologising. I had the tea sitting there but the atmosphere was very traumatised, Ididn't finish the tea,and took the food out even though I meant to eat in. Behold I couldn't finish eating the food ordered due to my experience either but the next day all my mouth was sore and felt very unwell. Very horrible personI met there, I'm not sure If he is the owner or certainly a relative of the owner, why did he had to call someone else and what was said, I don't know. What could this be I will not know and can someone...

Was great 👍👎and was number 1 with taste , quality ,quantity & service ,even all during lock down BUT !!!! 😟 SOMETHING HAPPENED TO THIS RESTAURANT Firstly I had 2 dishes that were cold and chewy I phoned them to not complain but just say that I wasn't satisfied with the cold dishes,they offered £ 2 off my next order GREAT, NOT !!!! When the 2 dishes I'd been dissapointed with came to over £10 . The next time I ordered duck I asked for a little bit more sauce to dip my pancakes in as I'd noticed the Hoisin sauce was getting less and less I was told ok no problem thats an extra £2.00 😆 to fill the pot up to 3/4 thanks Sun Ton after id just spent over £35 for the order in the first place The next and final time I ordered over the phone by card ,I questioned why my bill was £5.20 more than it had been last time as I'd had exactly the same food order . I asked if they had put their prices up on a new menu. I was told no new menu had been printed and that the prices were the same . After arguing with a Chinese lady for over 5 minutes I stupidly agreed to the price ( JUST BECAUSE I WAS BLOODY HUNGRY BY THIS TIME ) I NORMALLY ORDERED ONCE A WEEK BUT THATS THE LAST TIME . I WILL NOW FIND ANOTHER CHINESE RESTAURANT SHAME ON YOU FOR CUSTOMER...

MOTHERS DAY. Very disappointed loyal customers. My family order from sun tong regularly. Mother’s Day we all came together and got £200 worth of Chinese. We waited 2 hours for our food which considering the amount we ordered was expected however when we received our order the one vegetarian dish we asked for was not there. Customer service was disgusting and left us very disappointed and upset. The lady on the phone said she could only apologise but we didn’t request it (despite double checking the order) and if we want it will have to order, pay and wait for it to arrive. The lady was not sincere and couldn’t of cared less. For the sake of £4.50 I would of paid. The point was what happens to the customer is always right. I said we are regular customers and if that’s the attitude you have with your loyal customers will go else where in which she replied saying ok...