Domino's Pizza - Andover — Restaurant in Test Valley

Ordered 2 large pizza and some sides from the Andover store last night and when they arrived we realized that they had forgotten the fries.. On top of this after opening are pizzas we discovered one of the pizzas wasn't complete and had what I can only describe as massive hole in the dough it looked a right mess absolutely revolting tbh!! How it got through any quality inspection is beyond me, surely they would have noticed while boxing up and slicing!? But sent it anyway. Or someone had deliberately grabbed it in middle and ripped a chunk out, that's honestly what it looked like 😡... They've promised refund but this hasn't been received yet. Will not be ordering from there again absolutely disgusted with the food and the subsequent customer service on the phone call to resolve the food issue, terrible service from Andover Dominoes!...

Oh, but the delivery guy did seem apologetic and was quite nice when he came back with the missing fries and we gave him the Pizza with a massive hole in it to take back to store 🙄 so, thumbs up 👍 to the driver as he was the only one who gave any acceptable customer service in terms of...

Followed food on app as it passed my address and sat half a mile away for 20 minutes before being marked as delivered, contacted them where they apologised and reassured me it was on its way. Didnt turn up and they apologised again and said there was a mix up and it should be with me in 15 minutes, didnt turn again so was offered another hour wait or a refund. Opted for a refund and surprise surprise, refund wasnt issued, 3 phone calls, spoke to 2 managers which assured me the refund was being sent as we spoke, wasnt received so as i paid through paypal got them to retrieved my money. This was the third consecutive mess up by them, first over an hour late, second, half the meal was missing and now this, i wont be using them again until they can improve the service and employ managers that can actually...

Received an order for two pizzas, one was ok but the new yorker pizza was missing all the meat, we phoned the store, who said they would send a new one and didn't bother so I made a complaint via email. While I was waiting for a reply I decided to go in to the store to complain and I saw a worker drop all the clean pizza trays all over the floor, he then picked them up and put them on the side to be used to make/cook the pizzas on, they were very busy so I walked away and decided I would come back later. I eventually received an email offering me a free pizza and I refused explaining my hygiene concerns and would like a refund, they have decided to ignore my response and also my follow up email aswell but I am not just going to...