The Fox & Hounds — Restaurant in Three Rivers

Ate there last night (13th Dec). Food was actually really good but the service really let the whole experience down.

The woman with brown hair that served us started out friendly. She brought the menus over and took our drinks order. We were too busy chatting and catching up and hadn't had a chance to look at the menu yet, she comes over to take the order and we say 'oh sorry we've not even looked!' and she rolls her eyes and walks off.

Then one of the dishes hasn't arrived and we ask for it's whereabouts, she says 'oh the crispy chilli beef takes a bit longer so it's always out last'. Fair enough, but surely the chefs know that and can time things so they all come out together? Seemed like an odd excuse.

Then once we'd finished and before the plates had even been collected she brings the bill over without us asking, or her asking if we want anything else. It felt like a very obvious 'we want you to leave now' move.

THEN she comes to take payment immediately after before we've even had a chance to look at the bill and STILL as plates were being gathered! We apologise for some reason and say that we'd just like to check it and sort ourselves out. So she rolls her eyes AGAIN and walks off, stands in a doorway giving us daggers. She then sends her colleague over to take payment knowing that had she come back herself we'd have asked what her problem was.

Once paid, we go to leave and she stands at the bar looking away. One of the barmen says thanks and she still doesn't turn around to see who's leaving and thank them for paying her wages.

Overall the food was great, we ordered a considerable amount and we were nothing but courteous and polite throughout. We honestly don't understand what this woman's problem was, but it spoilt the entire experience. Rolling your eyes to your customers because they're not ready the second you want something is not what you would call professional.

I'll definitely be taking my business elsewhere as good food will only get you so much grace with me. Being rude and pushy with your customers is really poor customer service and I hope this woman understands that maybe this job isn't for her if she's going to act that way. Wish we hadn't paid the service charge but we just wanted to leave...

Brilliant service and staff, location great. Just let down by what I personally feel is a poor selection of alcoholic beverages, no peroni or birra moretti on draught, no strongbow/dark fruit even.. pretty disappointing for a pub in this location/price range. Apart from that everything is great. There's just no point for me to go as we can't drink what we like. This was on the online menu at least.

Update 2022, thank you to Pat (owner) for replying to me, great to know that Moretti is indeed on draught, and i look forward to returning for a pint of it 👍🏻i shall pop in and enjoy one, like I’ve always pleasantly said, excellent service and staff. Look forward to seeing you again! 🙏🏻🙏🏻 i had added a star to review and will adjust after...

To this place I'm going to return many times. No matter I have to come down far from Edgware. Veeeeery friendly staff. Feels like home. The beergarden is nice and comfortable. Awesome menu and the burgers are on a different card. They are just mouthwatering and taste heavenly which implies a well organized kitchen! Their beer selection is not too special but still serve my needs and a various choices of fine whiskies and rare aperitifs for different taste. Pictures next time for we've...