Tuk Tuk Rickmansworth — Restaurant in Three Rivers

DON'T DO IT! Unless you are willing to wait for hours and hours to eat!

Such a shame as food is really tasty and good selection of Vegan food. But delivery and service is so poor! We've ordered from them twice as wanted to give them a second chance. First time we waited 2 hours for delivery and second time over 3 hours. On top of that, you struggle to get through to them on the phone (presumably because everyone is calling to complain) and when you do get through they tell you it will be at least another half an hour, no apology and no compensation then it ends up being far longer. I work in this industry and have dealt with the likes of just eat, uber eats and deliveroo alongside a busy 80 cover restaurant- if you can see you are getting flooded with orders and your kitchen can't cope, you turn it off (it's called managing a service) - better a happy 60 customers than a disappointed 80. What's crazy is they aren't serving any customers in the restaurant due to the lockdown. I imagine because they've already got your money for take away they don't care,. If you know delivery is going to be 3 hours, call the customer offer an apology or at least the option to cancel their order, rather than letting them sit waiting until 10pm at night, when it's really too late to order from anywhere else or arrange alternative dinner plans. Sadly this business model won't last and you've lost what would have been a very regular customer and by the looks of it several others who have...

EDIT: I have since ordered again and no problem at all. Same order, this time I added the spring rolls. Winner as well!

I have ordered 3 times from here already and I love the food every time. Unfortunately on my last order, some of bao buns seemed clearly reheated as it was chewy and hard like stale bread. Also missing fries sauce. Will give it a pass this time and re-rate to 5 starts if the issue does not repeat.

I usually order the same 3 dishes: Bao bun with aubergine, sweet potato fries and chicken katsu curry.

Bao Bun: Lovely and crispy with an amazing sauce and coleslaw. Unfortunately on my last order this did not meet high quality standards as the bao bun was clearly stale. Aubergine sauce and salad where great.

Sweet potato fries: Always a treat and the crispy coating is super thin. They are not greasy nor soggy and stay crisp surprisingly long. Small hiccup that on my last order the sauce was missing.

Chicken Katsu: This is just lovely, the crispy coating on the chicken, the sticky rice and the amazing sweet potato curry. You would think that portions look small at first glance but with some of the sides, there is more than enough food for 2 people and I alone cannot finish the portion by myself. Usually eat half and save the other half for the next day.

All in all very good experience and will try again. Hopefully the last hiccup was a...

Summary: +Accurate delivery time -Small portion size -High cost -Poor quality -Likely microwaved

I have tried other places for Asian food, nothing seems to be about Rickmansworth, I had heard good things about Tuk Tuk Pan Asian from a friend in Essex so I thought I would give it a go.

I used their site to order my meal, lots of items have no images so it did make it hard to choose. The price was quite expensive, they have "add-ons" for the various meal depending on what meat/tofu option you want, comes to about £13+ for a main.

The food made it to us at the correct time, which was good start.

When we opened up the food, it was ice cold in the centre and luke warm on the outskirts, so I am guessing it was microwaved? The whole meal was cold within two minutes of opening the box.

Portion size and taste of the food left a lot to be desired, I think they put Chinese 5 spice in the satay chicken, which didn't really work. £30 down, beans on toast it is.

I wouldn't recommend and will not be going back, there are plenty of alternatives on the high-street that you should...