Estabulo Rodizio Bar & Grill - Wakefield

Really shocked by our experience at Estabulo Wakefield today. We've been countless times over the years, celebrated occasions here but will never return after today's appalling treatment. Service was slow, it took a while to get any steak, the meat was extremely bland, chewy and frankly not edible at times. We did not receive any gammon or pineapple, our table must have been missed as we saw it go around. We asked for steak to 1x staff member after 30 mins having received none, we mentioned to 2x staff members that the steak was bland and not tasty or up the usual standards. We tried it after this had been fed back and no change so we turned our cards red. This was after we had been missed for gammon and pineapple. When asking for the bill we requested a discount as the experience wasn't good at all, we weren't happy to pay full price especially after mentioning at least twice the steak wasn't good. So this is the part we are shocked about, a male server spoke to myself and my friend about the bill, said he was unable to offer any discount for the substandard meal, he said we should have communicated to them if there was a problem with the steak, he said we had turned our cards red and this is why we received no gammon which is a lie, he said he wouldn't offer a discount as "who's to say you won't go to head office to complain after for another discount". What are you insinuating here exactly? As mentioned above we highlighted the quality issues at least twice to two different staff members. We all experience a poor meal from time to time however the confrontational, argumentative, extremely unpleasant and unprofessional attitude we were faced with was shocking. Still cannot believe how we were spoken to. We ended up paying for one of the meals but this didn't compensate for the nasty attitude in the end.