We had drinks at the Bank of Conwy, during our holiday in North Wales. The building and decor inside is so quirky, retro and emphasises the history of the place. After only having drinks, we had a disappointing experience here. We felt this was due to staff customer service; we were sat tucked away in a quiet little corner, which was great at first but we found that staff were not serving us, and due to current Covid restrictions, we weren't supposed to be getting up and ordering at the bar. However, it began to feel as though we had been completely forgotten about, so my partner had no choice but to get up and ask for drinks. When he did this, he felt awkward and as though it was the wrong thing to do. Staff were not serving us often enough, or keeping an eye on our glasses to see if we wanted more drinks. A couple of members of staff stood out to us for things that didn't always happen directly to us, but I thought were unprofessional and didn't create a pleasant atmosphere. In one instance, a member of staff made a bit of a scene in telling someone they had to remain seated, but this happened in front of the whole room instead of discreetly speaking to the customer. Another member of staff, who seemed to be in charge, was generally abrupt in her manner. At one point, my partner was given the wrong drink, and he had to go up to get it changed (because of the staff not circulating the room, it seemed) and when it was replaced by her, there was no apology and it was all rather abrupt. I probably sound very snooty or judgemental, but I just believe that good customer service is all about two basic, but important things: manners, and good communication. We felt that we didn't always receive good customer service whilst visiting here.