Costa Coffee — Restaurant in Wales

I absolutely love Costa Coffee in Uplands, Swansea. Every time I walk through the doors, I’m met with the warmest welcome from the friendly and knowledgeable staff—they genuinely care about making your experience great. Whether you need recommendations or just a friendly chat, they’re always there to look after you, and it’s clear how much pride they take in their work.

The shop itself is spotless and always feels cozy and inviting. It’s also one of the most dog-friendly places I’ve been to—such a wonderful touch for us dog lovers. They’ve thought of everything to make everyone feel comfortable, and it shows.

For me, Costa Coffee in Uplands is more than just a coffee shop—it’s a place where you know you’ll be treated with kindness and care every...

Staff need training on how to talk to customers and not about them.My daughter just had the most unpleasant experience involving a blond middle age staff member and a younger girl with coller hair and actually left her in tears.The two lady's serving wear very loudly complaining about the customers and saying that people are buying oat milk and laughing at her when she asked for a oat latte and said see another one.You think they should be trainedto upselland make each customersfeel happy not puttingthem out.very unprofessional ,shall be avoiding the place when those particular staff members...

Whenever I have ordered form there, they simply don't bother reading the order correctly. Constant missing items, drinks prepared incorrectly and impossible to get a refund. They take your money and don't actually bother giving you what you've asked for. Decided to give them one more chance and they cancelled the order after we'd been waiting with no explanation. Don't order from Uplands Costa, they are...