Graze — Restaurant in Wales

My wife and I were staying in the hotel last weekend, celebrating a special occasion. We expected the restaurant to be a reflection of the strong reputation that the Hilton has built.. unfortunately this was not the case.

We decided to give 2 stars for 3 reasons: Our waiter was very friendly and apologetic, he managed a difficult service with a smile and we appreciated his efforts. The champagne/prosseco/cava was good. We were disappointed that there was not a wine list however the sparkling white wine that was provided (we never got to the bottom of what it was!) was very drinkable. The crispy squid starter was delicious.

Unfortunately, that is where the praise stops. We did complain about the food and service, we did receive a 15% discount on our meal however we had a far superior experience at Miller & Carter (300 yards away) the following night for less than our meal at Grey (even with the discount).

The bread basket appetizer (£4) included 4 small pieces of bread and some oil, one piece of bread was half a slice of commercial white bread. We waited 1 hour and 50 mins for our main to arrive (I had promised my wife that we would walk out at the 2 hour mark but it would have been much sooner if it were not for the champagne/prosecco/cava, at this stage it was after 10pm and we were trying to celebrate).

Our complaints were dealt with efficiently and professionally, however you expect more from an establishment associated with the Hilton and the difference was stark when compared to...

Bottomless prosecco is "Bottomless" to an extent. We're regulars here for bottomless prosecco, however the last few times, we've had differing experiences. The last time, our waiter told us rather openly that our "Bottomless" prosecco wasn't actually bottomless and we were foolish for thinking so. We complained, and the manager was fantastic. It took about a year to return for a party, and another mistake was made fairly early on with the timing of our Bottomless prosecco brunch. At the end of our time, we'd been empty glassed for almost 25 minutes. I approached the staff and stated we'd been without a drink for a period of time, when the staff had attitude about their own mistake. I stated this was not our mistake, but the attitude of staff has got to a point now where we will probably not return. The experience is fantastic, but the staff can quickly bring it down with their poor attitude, and multiple mistakes that are made. Besides this, I absolutely recommend it for at least one time, for £28.50pp, it's most definitely a fantastic experience; just don't expect excellent...

I recently ate here with my girlfriend and her family to celebrate her graduation from Cardiff University. I was a little dubious at first being able to book a table for 7 plus a toddler last minute given that the restaurants in Cardiff had been booked up for weeks for this day.

My trepidation was unfounded. The food was fantastic. The service attentive and kind. They were fantastic with our toddling party and nothing seemed to be a problem.

The food was well flavoured and sumptuous. One of our party remarked they had the best Mussels they'd ever had. The lamb shank is a definite yes and the table fell silent when eating, a fundamental sign of any good meal.

Negative: The wine could be a little cheaper but can't it always.

I will definately be...