Lo Lounge — Restaurant in Wales

Arrived on a cold windy Saturday afternoon and sat in one of the porter cabins. We were asked to either pay £10 as there was a function starting of sit outside in another area As it was very cold I ask the bar staff could I have a blanket he said he would ask his manager. He returned and said they had no blankets and he would have had to charge me a deposit for a blanket. I said I would have been happy to pay a deposit. (I also felt that he implied that I could not be trusted with the blanket. Later a young person sat next to me that had been in a function inside and I was telling him how cold I was and about the blanket. He then went inside went behind the bar and was allowed to take a blanket (obviously without paying a deposit and evidently the staff lied about the blankets The cocktails were not as advertised and every time the substitute for the cocktails came out although we had ordered the same they were different colours. We were not allowed to buy cocktails at the bar but had table service (this also rings alarm bells when not being able to see them being made) yet I could buy a cider at the bar. By the time we left there were only 5 people for the function and the porta cabins were still empty. This place was virtually empty but I believe with the right management and customer service could do so much better. It appears the staff including management are being paid not matter what so why should they bother putting any effort into the business. I am not some low life that would steal a blanket and resent the way we were treated by staff, management and promotional staff that day. There is no excuse from bad customer service. they...

I wrote a review on the Facebook page last year and it got deleted by the organisers, so I will leave my review here regarding the fireworks night as I believe people should be warned. Safe to say I will not be attending in 2023.

"Frustratingly my family and I just left after 8.30pm. I booked this back in September because it was marketed as a family event. Got there at 6.30pm only to que for 30 minutes as names were slowly crossed off a list, my partner collected the pre-paid hot chocolates which were cold, then we sat around for well over an hour only for the DJ to keep saying the fireworks would be coming shortly but never came. Ques for facilities like toilets far too long particularly especially for people with young children who are sitting static outside in the cold far past their bed times because despite the event beng marketed at 7pm we never saw fireworks and gave up because the 5yo daughter was exhausted and freezing, Not to mention there was seemingly no smoking area, as people were lighting up around us. I never complain about events and work in a job where i roll my eyes at all sorts of infated complaints, but i am very unhappy about this event, why market it as a family event and have fireworks way past 8.30pm and then gaslight attendees to wait a little bit longer every 15 minutes."

I cannot remember how much I spent on tickets but it must have been about £50 plus for cold drinks and to sit in the cold...

We popped in here after a lovely walk from the Barrage. It was a great find. Great atmosphere and great views.

There is plenty of space outside on a nice day. I only popped inside on route to the toilets. These were no e and clean.

Staff were friendly and I noticed on of them making sure a dog was given water and he also gave them treats. Nice touch.

We ordered drinks from the bar and they were reasonably priced for the area.

At the table you will find a few menus for drinks and food. It can get confusing as the one we ordered from was for the food shack that's we walked passed by the bike rental place. Italian hot filled pastries (panzerrotto) I believe. He will actually bring them to your table after you have ordered from the app. It's nice the venue allows this, not sure how they are affiliated with each other. But it's great to have that option.

I believe they have wedding guests sectioned off outside. We were treated to a duet of opera singers. Very nice.

Overall a...