Oscars Bistro — Restaurant in Wales

While out with my family visiting this iconic town we happened across this ‘Bistro’. Customer service Oscar Bistro style:

Step 1 - Greeting the customer Err nope, they are but a mere inconvenience to my otherwise busy day (referring to I guess the proprietor, slicked back hair and a moustache that would raise concerns with operation Yew Tree) Step 2 - Taking the order Face away, make little eye contact, always allow your customer to feel slightly uncomfortable, only do one thing at a time, if you require to replenish the crockery on the shelf feel free to stop serving the customer and do that instead and always shout the order loudly to the skivvey you’re paying minimum wage to in the sweat box that is your kitchen Step 3 - Taking payment Can’t fault this stage of Oscars Bistro customer satisfaction best practice, clearly happy to do this stage Step 4 - Delivering the order Ensure that the staff you employ adopt the same distain towards the customer, place the order firmly in the table to ensure the customer knows it’s arrived, creating a rather loud bang is often most effective Step 5 - Dealing with a problem When dealing with a customer problem (clearly ordering 2 portions of chips was just to hard to honour) always stare at them as if they’ve just taken a dump in your bacon sandwich. Ensure that they feel as uncomfortable as possible and utilise your skills to have a very odd smile on your face. Without exception always and I do mean always shout the order a second time to the quivering wreck (I think his name is Tom, well that’s what was shouted, I feel for you Tom!) in the sweat box Step 6 - Thanking the customer for their business Why on God’s great planet would you do that? Ensure at all times that you continue to make as little eye contact as possible and only when doing so a sneer is often the best way to display your gratitude towards these Muggles. Step 7 - Continuous Improvement Take time to reflect on the service you’ve provided, ask yourself some simple questions like, could I have done anything different, could I improve my already amazing customer service, alternatively continue enjoying your time interacting with the general public

If you’ve bothered to read this far then it’s likely that it’s too late for you, you’ve already entered the twilight zone and realise that you are a worthless...

Thirsty and hungry from a morning’s sightseeing in beautiful Hay, my partner and I were looking forward to a warm pot of tea and a tasty lunch. Oscar’s seemed like the perfect spot from the outside, with its timeless charm and classic British cafe menu. How wrong we were!

Upon entering the establishment, an uneasy atmosphere immediately gripped us. Staff hurried round, fearfully clearing tables, but didn’t greet us or make us feel welcome in any way. A surly gentleman scowled from behind the counter, as if we’d interrupted his tasks by daring to enter.

There was certainly no service with a smile and a hint of abrupt sarcasm with every sentence.

My partner, who is extremely short sighted and wears strong prescription lenses, ordered a panini. Due to a dietary requirement, my partner is always very worried about eating out, and asked me to check there was no processed meat in his meal. To be extra sure and put my partner’s mind at ease, I approached the counter to check with the proprietor. Again I was met with sarcastic abruptness and a humiliating remark for all customers to hear: “I can clearly see there’s no meat in it. Is he blind?”

When challenged on his remark and his overall behaviour, the proprietor responded angrily and refused to admit any error on his part. Seeing this reaction we decided to abandon our uneaten meal and leave. We requested a refund, but were refused and were threatened firstly that the police would be called and then that someone would be called to “sort us out”.

In conclusion, we received poor service, were insulted, humiliated and threatened with violence and arrest when we challenged the behaviour we had experienced. Hardly the cup of tea and lunch we had hoped for.

However, thanks go to the lovely staff members who tried to reason with their irate boss, calm him down, and granted us our refund. Thank you for attempting to offer a modicum of customer service in this bleak...

I agree with some of the other reviews on this site. The person behind the counter who I believe was the owner, was so rude and quite clearly does not want, neither will he get repeat custom. The food and drink was not fit for human consumption. The jacket potato was so dry and burnt and looked as if it was cooked two months ago and just warmed up today. Why is he running the place if he hates humans so much. So rude and surly to say the least. The tea was vile and had the most obnoxious smell and my husband was almost sick when he tasted it. I told the miserable man who served us about the tea and he said someone else had complained a couple of days earlier, why had he not done anything about it. I will be reporting this place to the environmental ...