The Granary — Restaurant in Wales

The food that my partner ordered was decent although the service from the blonde woman that served us at the counter was appalling, she seemed annoyed that we had even dared to order food, we weren't made to feel at all welcome and she was so rude that in the end I chose not to order any food. I think if you expect people to spend money in your establishment you should at least have the decency to be polite when you serve them.

In response to management's comments on my review:

1. whether the server was the manager or not is irrelevant, however, she made no suggestions regarding dietary requirements other than one word responses which were snapped at us.
2. Our experience had nothing to do with our dietary requirements and everything to do with your server/manager's demeanor. My review is not the first that you have received about poor service.
3. I do leave a lot of reviews, I'm currently sat in The Old Electric Shop over the road from your establishment - a place at which we have had excellent food and service and for which I will leave a glowing review, as I do for many places.

It would appear from management's responses that we will be going back and forth for the rest of eternity :'D

1. after the service we received, why would I ever make suggestions to your manager/server, surely if only a food order was met with such impoliteness, what would suggestions about improving service be met with? And you further prove my point by telling porkies and arguing over a Google maps review. Perhaps, instead, you should be thinking 'gosh, we've received a number of bad reviews about our service, maybe we should do something about it'. That would be a more productive response.
2. excellent, perhaps you can follow their example.
3. clearly you don't take on board constructive criticism, as evidenced by your ridiculous attempts at...

This place has always been and always will be my go-to place for food in Hay on Wye. For us as a vegetarian / vegan couple it has many advantages. It's one of those stop off places on the way back from, or to, the south of Wales that we see as a 'treat' when we need a break in the journey. We also eat there pretty much every day during the 'How the light gets in' festival. The last time I ate here (about two weeks ago), I was close to starvation, having walked all the way from Pandy (17 miles) without any breakfast or lunch (don't ask why!) and the staff and manager couldn't have been any nicer to me. The food portions they served me were amazing (I love my food). The round table in the back room was literally full with plates. The manager was extremely apologetic straight away when an item on the menu was no longer available, and offered me a free side salad and some veg. I was so impressed with the service I asked to speak to the manager to give her my thanks and regards. She then proceeded to invite me to her husbands 'gig' at the weekend. I don't understand why anyone can complain about such service. The staff have been nothing but polite and courteous at all times to myself and my partner. See you in a couple of weeks for...

Landed on this place after scouring the town for a breakfast place in the pouring rain. It looked promising and they seem to specialise in food. I ordered the Welsh Breakfast and my partner scrambled eggs on toast. It was end of breakfast service so I clearly got served the dreggs of that. Welsh breakfast consisted of 1 burnt sausage, cold, brittle hard bacon, fried eggs that were the consistency of hard boiled eggs, some slimely tomato, a mushroom, a very tough piece of black pudding and some greasy brown bread. It came with tea which was a teabag in a cup with no where to put the spent teabag. There's an element of contempt to serving food like this to tourists knowing you aren't relying on them for repeat business. I was ravenous so I ate it not wanting to wait another half an hour to have it sent back to the kitchen and return again. My partner's scrambled eggs and side of glamorgan sausage looked decent. Such a shame the kitchen thinks its acceptable to trot out food of such a low standard. Someone in the kitchen knew what they were sending out and sent it anyway. ...