Wally's Delicatessen — Restaurant in Wales

I used to love coming here as a student for a hot drink, lunch or a sweet treat. Over the Christmas period, I was visiting Cardiff with my family and wanted to introduce the kids to this old haunt where I had had some really quality sundaes before. We all ordered sundaes after I raved about them to the kids. Despite the waitress saying they were out of some ice cream flavours, she assured us they could still make our order by complementing vanilla ice cream with fruit. Twenty-five minutes later (there's always been a bit of a wait at Wally's but I didn't mind waiting for quality food in the past), the waitress brought us bowls of melted, lukewarm vanilla "ice" cream with a few strawberries and my "sundae"/bowl of melted cream had a coffee shot with it. I was outraged that they were trying to pass this off as sundaes. The waitress said Wally's isn't known for sundaes; perhaps things have changed there but why still have it on the menu? Unfortunately, my kids had slurped up and drunk the contents of the bowl (you shouldn't be able to drink ice cream) before I had a chance to contest that these were not in fact sundaes. Then the waitress finally admitted that their freezer was broken. Why had we not been afforded this clarity and transparency 25 minutes earlier when we could have changed our order? We were then charged almost 50 quid for this farce! I will never be returning of course given the loss of faith as I was truly shocked by the whole experience. The assistant manager suggested a 20 percent discount which just beggared belief given 3 of the "sundaes"/bowls of melted cream weren't even touched out of the order of 5. Pretty shameful to do this to customers at Christmas time (we visited on Saturday 20th...

My Wife & I wasted time registering, as a new Customer, studying, researching all the beers listed as being available to see which were Vegan and adding the ones that were to a wish list. Then finally when finished clicked to add all the beers to our basket, but nothing was added!

I emailed Wally's & the next day received a reply stating:

"The Home Page of our website very clearly states that we are closed for online deliveries. We are sorry you did not see this before spending time selecting your products".

If does not clearly state this at all otherwise how did both my wife and I miss this. There needs to be a warning at the TOP of the home page or a banner going across it stating they are closed, including the online ordering and the button at the top to do this needs to be disabled. Also what is the point of showing if items are in stock if you cannot order them?

We wasted a good half an hour and were very disappointed and angry at not being able to order a Birthday present for my Daughter's partner who lives in Cardiff.

So on line shoppers beware. This business is closed, so don't waste your time. Wally's fix your website to be clearer and prevent any online shopping...

Some of my earliest memories involve a visit to Wally's Delicatessen, particularly on the run up to Christmas.

My parents used to chat with Wally for what seemed to be hours my much younger self. It was always worth it though, because it meant I could explore his truly magical shop.

Best of all, if we had been waiting for a particularly long time, Wally would often present my brother and me with a free Kabanos each, ushering in a lifelong (and relatively benign) addiction.

I've not lived in Cardiff for decades, but last week I discovered Wally's has a website and mail-order service. Suffice to say my package from them has arrived today, and Christmas truly has begun in my household.

I WILL be purchasing from them again and recommend anyone with a love of delicacies from across Europe and beyond, spicy smells, and excellent coffee to pay a visit their superb...