YO! Leamington Spa — Restaurant in Warwick

That was my first time at Yo Sushi and definitely going to be the last. There was All you can Eat for 30£ on a Thursday 4-8pm. We arrived a little before 7pm and thought one hour should be enough. However, it took us at least 10min to get seated. There wasnt enough staff working. Only one or two as far as we could see. Although they made us wait to clean a table, the table wasnt as clean and condiments were not filled. Wasabi and ginger were empty. they have a common box for those items on the table and previous customers perhaps ate it with their own chopsticks. Because there wasnt a tool to take it to your plate… It is not hygienic. another point, there wasnt any clean plate or small bowl brought when we sat down, for pouring soy sauce in it. They said they didnt have any clean cups left. That means they didnt have enough staff inside either to clean. No surprise because we observed after other customers left, their empty plates were still on their table. Pile of empty dirty plates were everywhere. We had to pour soy sauce directly on sushi plates and dip it from there. They filled the ginger upon our request but hard to catch the waitress to make all your requests.

They didnt have enough sushi chefs either. As soon as we sat, we placed our most wished sushis and this took 30min alone! Imagine you think you will do all you can eat sushi and your first order takes half an hour. Plus, There was almost nothing on the belt. Same things were keep turning, salmon avocado roll, edamame and avocado sushi. Nothing else. We filled our stomach with it since our first order took so long. If we wouldnt have placed nigiri, sashimi and some other rolls ourselves, probably we wouldnt have gotten them. We placed second round shortly after our first one and this also took 20 min! Food was so so , not outstanding. Definitely had better sushi before at a similar level restaurant. Too much rice compared to fish in rolls and nigiri. Fish on nigiris are falling when you take it with your chopsticks. On days when they offer all you can eat, they should be better prepared, as such deals attract more customers and they should have enough number of staffs and chefs. Again, it wasnt so busy when we arrived but staff was overwhelmed.

Overall, dont go there. It is not worth your 30£. Two boxes of sushi takeaway from Itsu or Wasabi would have been a better all you can eat, better quality, cheaper and more...

We have been coming to this Yo Sushi for around 4 years now as it's my sons favourite chain restaurant, however, after our most recent visit we will no longer be supporting the Yo Sushi brand.

We experienced, probably the worst level of service that I have ever received in a restaurant, and it is completely due to management failure. At one point I had to go and find cutlery myself as the server gave my 2 1/2 and 5 year old adult chopsticks, managed to find some in pots near the miso machine in a pot but had to clean them with baby wipes as they were dirty.

They were completely understaffed and when I questioned why they only had three staff on the server responded "We were informed that school has returned today and clearly this was wrong and we're too busy".

I asked who the management of the chain was so I could provide the feedback and was promptly informed they were the management.

The manager did absolutely zero pragmatism to resolve the issue, people were waiting over 45 minutes for their food and some people just didn't even receive their orders all whilst fulfilling take-out orders. Why did the manager keep fulfilling tables? Why did they not take the initiative to stop serving customers until backorder was fulfilled? Why did they not make the decision to close take-out orders? Many things could have been done to prevent the situation they put themselves and their staff in.

I then had to request for a discount to our bill after no sight of gratuity being offered, I was not satisfied with the 15% provided as we had waited over 20 minutes for our bill of which I threatened to walk out of which the management then called me "pal" and that they would call the police and provide them with CCTV footage. After receiving such poor service, I am then threatened with the police? Fantastic work!

YO! have a serious amount of remediation to do in regards to this as I have genuinely never seen such poor management and customer service.

As per usual, the food was outstanding and the young lad working the kitchen by himself did an outstanding job even though he was put through the cleaners by his incompetent manager.

Update: Offered £20 voucher and an apology for literally having been threatened with the police. Not...

This was going to be our first meal out since lockdown, we went specifically to yo sushi as we love the concept. This was the first time we had been to this location so we were looking forward to it. We got there yesterday afternoon, we were told by the guy (who was hard to understand) to download the track and trace app, I explained my phone wouldn't let me do it but he said it was mandatory. My partner downloaded it onto her phone, normally other places will take my number and details but he wasn't interested. Oh well it is what it is, so we downloaded it, scanned in, followed him in, there were 4 other customers, the place was virtually empty. The guy told us to scan the order which was really weird, the whole purpose seems to emphasize the employees doing as little as possible. It might be really convenient for him but not at all for us. We tried to use the electronic system as directed, but it didn't work. The wifi also wasn't working at the place which might have been part of the problem. We ended up leaving at this point as it had been a massive waste of time and we were no closer to ordering. The customer service was really poor, like 1/10, when we were struggling to do all of these things there was no assistance offered whatsoever. It was a very bad experience and I won't be back while this system is in place and the waiters refuse to do their jobs or help. I realize that this particular employee probably wasn't the owner or franchisee if appropriate but he honestly could not have cared one iota. As we left, he just stared as we walked out the door, it was clear we were frustrated by the whole debacle and he might as well have been another customer for all the use he was to actual customers there. Lots of people are out of work at the moment, not really cool to just punch and watch the clock and not care at all when plenty of others would be willing to actually do...