I’m sorry to report that we had a poor experience at Megan’s in Welwyn Garden Centre a few Saturdays ago.

I was looking forward to trying Megan’s for the first time after coming across a voucher opportunity for 50% off an evening meal.

The décor and general ambiance at the branch were very welcoming, however our experience left much to be desired for the following reasons:

Food orders

Calamari – insufficient coating on the fish, which gave the pieces a burnt taste and a dark, tough texture.

Falafel – cold and poorly held together.

Open chicken main meal – poorly reheated chicken on a cold flatbread with an unecessarily thick layer of hummus slathered along the bread, which made the chicken mushy and unpleasant and essentially very unappealing.

Facilities

Toilets – extremely dirty and looking very unhygienic and like they had not had a proper clean in days.

We have eaten in many good venues at the same price point of Megan's and our overriding suspicion was that the person making the food that evening was not a chef by any stretch - they could have been a kitchen assistant at a push.

The experience of the food was at complete antithesis with the finessed brand of Megan’s and the overall look and feel that your team clearly works hard to achieve. To say that we were surprised at the food standards is an understatement.

The only enjoyable aspect that evening was our conversation with the hostess whose name I believe was Joy, but I could be wrong.

Even with the 50% discount, we felt that the food wasn’t worth the price we had paid and it ironically still left us with an overwhelming feeling of being short-changed.

I had sent my feedback to Megan's directly but have received no acknowledgement since 14 October 2024.