Domino's Pizza - Mildenhall — Restaurant in West Suffolk

We've ordered from this store multiple times and each occasion it's the same sorry excuse of customer service. It's rare when they ever answer their phone and even more difficult to get a straightforward answer as to why our order always says delivered then shows up 30-40 minutes later. Their response is always, "The system is tracking the order faster than it should." or something to that nature. This particular order tonight has taken over 2 hours since the order was placed for it to even arrive.

It's not a sometimes occurance, it's an every time problem. The only plus side is the gamble we take when ordering, since it's the only pizza delivery nearest us, is it going to take an hour? two hours? will it arrive cold or soggy and pathetic? If we could have the option to order with a different pizza joint, 11 times out of 10 we would take that route even if it was more expensive and their toppings consisted of dog feces and chopped slugs from yesterdays rain storm.

I can't express my frustrations enough with this particular store. We haven't had the opportunity to try any other locations so I can't speak on account for any of your other locations but this one in particular is a sad excuse to be considered a branch of your establishment. Just look at the Google reviews and they all say the same exact thing I'm bringing to your attention.

Please fix this store.

Sincerely, A...

Terrible pizza and terrible service. Save yourself the trouble and spend your money elsewhere. I ordered the family deal for nearly £30. Once I arrived to pick it up, I checked the pizzas like I always do and saw one was made incorrectly. I informed the staff, and although acting somewhat surprised, they started working on a new pizza. The first red flag was when they told me it would take 10 minutes and about 6 minutes later they were handing me a pizza. I opened the lid, glanced at it, saw the correct toppings and thought, good to go. The guy working never apologized for the mistake, never offered any form of refund or credit. All he did was offer me the pizza they made incorrectly, because obviously I want a pizza with toppings no one in my house will eat. Once I get home, that's where I realize the pizza is absolutely soaked in grease. The crust is soaked through and the box is full of grease. The pizza was literally shining. It was also not completely cooked, as the cheese wasn't completely melted. This pizza wound up in the trash bin. To top it all off, once of the chicken bites was cold and raw in the center. We will never order...

As has been mentioned many, many times before. The service from this store has been nothing more than woeful.

I have ordered from this store many times in the past and it is always the same excuse, the ‘tracker’ estimates aren’t accurate and don’t reflect reality.

This evening our order took nearly 2 hours and arrived cold. When I challenged the driver as to why the order was cold his response was your can call and complain if you want?’ Then turned his back and got back in his car.

For a service industry business, this level of customer service that seems to come from this store survey doesn’t reflect the brand nationally. But I’m afraid to say this is not a well operated franchise and whoever it is that owns it needs to have a serious look at the quality of their staff.

Another disgruntled customer - who will NOT be using this...