Domino's Pizza - Newmarket — Restaurant in West Suffolk

I’m not sure what is going on with the cheese situation. I buy from domino’s because of the amount of cheese they put on the pizza but in the last 6 months, it’s completely changed. I’m not sure if the people high up have told the employees to cut back on the cheese topping in order for people to pay extra for cheese or it’s a certain employee that is being soooo tight on the cheese. We order at least fortnightly and it’s disappointing. I’m not the one to complain (much) but it’s becoming tedious, it changes the taste of the pizza. I ordered in two other cities and they have not cut back on the cheese so I’m not sure.

However, our last order we got the deal ‘a large pizza for 12.99/13.99 with a chicken side’ but they forgot the chicken side and gave us wedges instead. The employee was very polite on the phone and I understand mistakes happen (working in fast food chain stores as a teenager) He corrected the order and the chicken came 10 minutes later and he allowed us to keep the wedges. He was very friendly and professional.

If the cheese situation goes back to normal I’ll happily come back to dominos but in the mean time, papa...

Just before I start My Review, I count atleast 3 of the 10 reviews for Newmarket Dolminos are from staff!!! all 5 star ofcourse...

The last 3 pizzas iv had delivered from here have litteraly been cold on arrival. The cool app that tells you the pizzas progress was telling me that the pizza was out on delivery for 45 mins! I checked the pizza in front of the delivery driver anticipating another cold one!!!! His response was..'I no speak English'. We called the office, and their response was 'all deliveries are late tonight', they refused to refund and could only offer a replacement, this was 9:30 before even placing an order, we left it there..and called it the LAST rubbish...

Appalling customer service I was told my pizza would take 30 mins for delivery... 1 hr 30 mins later finally Sophie my EXTREMELY RUDE delivery girl delivered my pizza. The manager in charge was a complete joke refusing to give me her name when I asked as she gave me appalling customer service! My first driver drove straight past my house as I watched him looking lost. I called them to tell them as he didn’t ring to ask where I was. They sent him back to the shop by the time Sophie delivered it was cold! After the rude costumer service from both delivery girl & the manager & cold pizza Sophie tried to short change me... don’t bother going here...