hmmburger — Restaurant in West Suffolk

We were met by a totally uninterested staff member who seemed shocked that we’d entered, and a restaurant which, although not really busy, took around 40 minutes to put a drink on our table, and that’s only because we asked. There is one young lady working there who seems to be very conscious of, and stressed by the poor system and general conditions. She’s obviously got the whole thing on her shoulders while others underperform. The food? We ordered cheeseburger, “fries” and onion rings. When the food arrived the chips (they were oven chips, not fries) were underwhelming but not terrible, onion rings were ok, burger was cold. The burger is not good meat. It tastes like cheap beef mixed with offal, and it’s obviously one of those hockey puck style, catering burgers which are ordered in bulk, rather than made in-house. The burgers seen on social media and advertising look pretty good, and ours looked quite good, but they’re not…good.

I’m quite disappointed. There’s been a burger revolution in recent years, people know how to make a stunning burger with simple ingredients, but I guess for some restaurants the temptation to buy cheap ingredients is too much. And so, ultimately the whole thing will either start being managed properly, or it will go away as quietly as...

Where to start…Hmm 😎

First visit. Great friendly staff team, fantastic freshly created burgers that are thick, filling, tasty and delicious. A lovely outlet with a great location allowing you to people-watch and chill out while the world rushes by. Tables and chairs in and outside.

We had ‘burger with blue cheese’ - what a great combination. The melted, tangy cheese, was so nicely partnered on the burger, with the fries and onion rings on the side.

We also had a ‘cheeseburger’ which was as delicious as the rest; all very nice.

Be sure to state if you want your burgers well done as we did - this was perfect for us, with juicy beef full of flavour.

We sat indoors, surrounded by the retro factory-type decor.

Good selection of drinks, however the milkshakes were very expensive for their size and served in disposable plastic beakers was a little disappointing as we were eating in- maybe some nice retro type glasses would be better suited especially for £6.55 each. That’s constructive criticism- not a complaint.

Nice big single lavatory easy for anyone to access and use.

2 Drinks, 2 burgers, 1 fries and 1 onion rings came to a little over £40- not bad for a nice freshly prepared meal together.

Would...

I ordered delivery so of course I'm not experiencing hmmburger at its best. However I paid £21.25 +£5 for delivery of a Big Daddy, large milkshake and Cajun fries which is ridiculously steep in my opinion. They missed out the jalapeños from the burger which I added and paid more for. The patties were overcooked and rubbery despite there being options for how well-done you wanted it (I chose medium). The fries were a mixture of overcooked and undercooked. The Oreo milkshake should be called an 'Oreo-flavoured' milkshake as I couldn't find any distinct pieces of biscuit in it.

I couldn't finish the meal as it made me feel sick. I don't doubt that the restaurant is better in person, but I'm not convinced I'd go there had I had my meal in dine-in condition. For me, the construction of the burger didn't work. It felt like a toss-up between trying to emulate something simple and classic like Five Guys, and combining that with a restaurant burger.

To improve for delivery, I'd suggest to take the patties off the heat earlier, toast the buns so that they can stand up to all the moisture, use foil wrap and fold the top of the bag down to retain as much heat...