Nando's Bury St Edmund's — Restaurant in West Suffolk

We decided to have a family meal here. I was the only one that had a starter, I had the grilled Halloumi cheese sticks. On tasting them they seemed a bit bland, and had a lot less flavour than they should have had, about 10 minutes later all became clear as to why. It started with stomach pains, but then a few minutes later I was struggling to hold things in. I walked very carefully to the toilet, where I had a bit of an explosive experience, luckily it got everything out and my stomach and I was ok after that. Due to the lack of flavour and the experience I had after eating the Halloumi sticks, it seems to me that possibly they had been previously defrosted, and then put back in the freezer, maybe more than once? Also, when my chicken burger came, I could only manage half of it, not for the above reason, but because it was so dry, chewy and hard to get down. The ice-cream we had had some crispy crunchy bits in it which it shouldn’t have, being your standard ice-cream, so I’m going to say that it was possibly freezer burned? Altogether we spent over £90, which won’t be happening again at any Nando’s. This is about the 10th Nando’s I’ve been to around the country, and only on one visit in Cambridge, was the chicken succulent, tasty, and absolutely lovely. Generally then, from my experiences, Nando’s is a complete waste of money and I’d rather get a burger from anywhere else to be honest. Maybe I’ve just been the unluckiest person to ever...

Had an early dinner with my husband and daughter, wait for a table was brief considering it was full of late lunchtime dinners. We were seated upstairs and had a view of the sun setting over the Arc shopping centre car park. Unfortunately the wooden shutter blind didn't quite filter out the sunlight from my eyes whilst we waited for our meals. Table was clean with no sticky residue on it, and chairs and floor was clear of any remnant of food. Wait for our meals was acceptable considering there were other tables also waiting and there was a big group (which had several tables pushed together) that was already eating. The area to pick up unlimited drinks and cutlery was clean. This was monitored by staff and wiped up any spillages left by customers. Bottles and spouts of Peri sauces were clean and absence of dried in spillage. Only negatives to report, ran out of sweetcorn side after usual lunch time dinners. Ordered a side of broccoli that was served very al dente despite being a limey green in colour. Also, order of a large side of fries that was to be shared between 2 meals. The large fries was served on the same plate as 1...

We were ignored by staff for 25 minutes when we walked in to be seated. When we finally took a seat we were told we needed to go back down stairs to wait to be seated... after waiting another 20 minutes for someone to care that we walked into their restaurant we odered from the front till which put off the gentleman who was insistent we needed a table number before we could order. They were out of half of the items we wanted to order then tried to tell us they were paying for our drinks but ended up charging us. My husband's Sunset Burger came out on the same bun and was the same size as my son's child's chicken burger...literally. They brought us our food twice?!?! I asked three times for ketchup and salad dressing because all of the bottles were gone up by the drinks station. I finally scavenged from the dozens of dirty tables around me. I don't even know where to begin. This place is incredibly disorganized and unprofessional. They don't give a rats *ss that you're there to give them money for food. Nando's usually isn't this bad, but the location in Bury is always a disaster. Don't...