Orissa — Restaurant in West Suffolk

Poor customer service.

Ordered food via deliveroo.

Failed to turn up. Delivery driver phoned twice unable to find address. Despite full address and postcode being provided. He then told my wife we had given wrong address and returned food to restaurant.

This I understand is not the restaurant fault. However the response from the restaurant was almost as bad!

When I phoned to find out what happened to my order I was told the rider had returned it because of a wrong address. I could pick up the order if I wanted to ( I love cold food). And it's nothing to do with them. I forgot that subcontracting voids you of all responsibility!!!!

Not one sorry was given. Just told he was busy and needed to answer another phone ( which had just started to ring in the background).

I accept to a degree this was out of their control. But what's wrong with saying sorry?

A better response and understanding from staff would of been appreciated.

Shame really as I have eaten at this restaurant and had delivery more than a few times and have...

We have been to the Restaurant before with no issues....but on our last visit was not so good, and i wont be going back....our table for one thing was right next to the window looking into the kitchen area.....ruined it from the start....then the staff could not even get our drinks correct...how does Southern comfort and coke, arrive as a large coke?? then the food....well it was terrible, i think we were given the left overs! and im not joking!!! my wife an i, as well as some of our party ordered NON spicy meals....what we got was so spicy, my wife couldn't eat it all, and i broke into a sweat with my so called 1 chilli marking, hardly any meat, and mostly very runny sauce....never one to kick up a fuss, should have at the time, but hey ho...but it has annoyed me that much, here is my rant. i don`t know what the staff were on that night, but it was chaos, so no, no more going back for us! well done Orissa, minus 8...

Very unhappy and disappointed. Usually very good, but this evenings takeaway was appalling. We were told an hour wait for delivery, after 1 hour 25 mins we rang and asked where our meal was. After some conversation in the background they said it would be with us shortly. Ten mins later the delivery arrived, cold. We rang them back and explained it was cold they said they would send us a fresh one. 15 mins later the fresh one turned up everything was hot except the naan bread, which is normally piping hot. We sat down to eat but very disappointed, with lack of usual quality. Saag paneer runny, lamb rogan josh chewy and not tender, reita was off and seperating. Mango chutney was mango sauce, saag aloo was more saag than aloo. Mango delight was nice although some mango would be good. Rang and spoke to manager to complain, but the manager hung up on me so we will no longer be...