The Tack Room — Restaurant in West Suffolk

I attended the restaurant at 12:30 during Newmarket Open Weekend and visiting the Museum for the first time. I didn’t know this place was there, we had an hour to spare and it was lunchtime so we were happy to find anything that was serving food. There is a beer garden which had lots of what appeared like free tables so we started hovering around one when the manager came and asked in an impatient tone “can he help us” to which I replied “yeah we were hoping to have some food” and I smiled apologetically. “Do we have a RESERVATION?” I said no we don’t, we didn’t know we needed one. “On a sunny day on a Saturday of course you would need a reservation!” He said it so patronisingly I almost felt like crying, he then commanded us to come with him inside where people “without reservations sit”. I kid you not, that’s what he said. The menu wasn’t crazy sophisticated, large plates consisted of 4 types of burgers, salads and a steak. The burgers were tasty though.

I don’t remember feeling so humiliated by a restaurant staff ever in my life. I understand that sometimes you need a reservation but that could’ve been done with a smile on a face and much more respectfully. I can’t say I’d recommend this place with that manager there, he...

Very nice food and coffee but service is a bit hit and miss. We came on Easter Monday and the staff seemed unprepared for it to be busy. Shortly after we arrived, a dozen cyclists arrived and the kitchen and bar appeared to almost fall over. The staff were perfectly pleasant but it felt like the organisation and efficiency could do with improvement.

While the food was nice and breakfast options good - the vegetarian breakfast was a little disappointing. While a full English with two sausages and bacon was £8.95, the vegetarian breakfast was only 50p cheaper. Despite this it comprised spinach, an egg, beans mushrooms half a slice of toast and tomatoes; no meat substitute (ie. Quorn sausages) and overall felt a little insubstantial for what you were paying. This seems to be a bit of a frustrating theme with restaurants that aren't primarily vegetarian - assuming that because you don't want meat, you won't want to eat a lot. This is easily rectified - either reduce the price or add something else in...

I recently hosted my anniversary event at The Tack Room in Newmarket and I couldn't have been more pleased with the experience. From the moment we arrived, Paul the owner and his team went above and beyond to ensure that every detail was taken care of. The venue itself is charming and beautifully decorated, creating the perfect ambiance for our celebration.

The food was absolutely delicious, with a variety of options to suit all tastes. The service was impeccable, with the staff being attentive and friendly throughout the evening. Paul personally checked in on us multiple times to make sure everything was to our liking, which truly made us feel like valued guests.

Overall, I highly recommend The Tack Room from Brunch, lunch & dinner or hosting a special event or celebration. The combination of fantastic food, excellent service, and a lovely venue make it a top choice in Newmarket. Thank you to Paul and his team for making our anniversary celebration...