McDonald's — Restaurant in Wigan

On Saturday the 2nd of April I and a group of friends all under the age of 18 went to McDonald’s on parsonage retail park where we and other groups of teenagers (under the age of 18) that were harmless and not doing anything wrong were forced to sit outside with our food. This is due to a verbal policy told to us by a member of staff which I cannot find on their website which stated all people under that age of 18 not accompanied by an adult cannot be permitted to eat inside of their restaurants and must take away their food. We were paying customers like anybody else in there and was not told about this “policy” until after we had ordered and paid. We were told that it was due to vandalism upstairs but yet we were still not allowed to sit downstairs monitored by staff. This policy was not stated before we arrived or before we had already paid for our food. The staff discriminated our age group and assumed that we were all vandals just because we are young. In no way shape or form were we different to anyone else apart from our age. We asked why and accepted their decision out of respect and instead we would like make this information available to the public so that this does not happen again..If they want to avoid vandalism they should offer indoor downstairs seating to people under the age of 18 that is monitored by staff. This idea would still be discriminative and wrong but more acceptable than forcing us to take our food outside and sit on the benches which were not cleaned and in the cold with no covering from the rain such as an umbrella. They advertise as an indoor eating restaurant for the public, and this wasn’t the case for us. I’m sure you can agree that this is wrong by the food chain giant and I am unaware if this applies anywhere else as I have never had this issue before. We were all utterly appalled by this decision and hope that this will show the restaurant that they were in the wrong so that nobody should face the horrible and awkward experience...

Starting with the positives, the burger and mozz dippers were fresh. Thats it

Chips were freezing and the plain mayo chicken was a double cheeseburger with bacon? We asked for some curry sauce for with the meal only to be told we cant have any unless we pay at the order point (drive thru) which they never told us at the order point or at the payment window, he then made us drive back around to pay 10p for some sauce (price has gone up from 7p during the vat break and eat out scheme... no doubt down to Lawrence and Rachel hilliker, the franchisees) so after all the we had to drive back around to change the mayo chicken which meant the rest of the food started to get colder.

When we went back around to change the mayo chicken (double cheese burger) they asked for the burger back and in doing so, their hand made contact with mine, now we're used to maccies asking for their food back if its wrong (unlike kfc who aren't cheap) but during a pandemic surely it makes sense to just ask to see the incorrect item to prove its wrong then record it on the waste sheet rather than being cheap and risking spreading coronavirus...

The overall service today was beyond poor and being an ex employee of mcdonalds (under Lawrence unfortunately) I know how easy things are to sort out and basic customer service... "yeah we've started to charge for sauces now but since we don't have any signs or warning until the final window where we cant take payment, here's a curry sauce on the house, but next time remember to order sauce ahead of this point" its litterally not only basic customer service but common decency

We'll be sticking to kfc...

Absolutely terrible service, just been in to the parsonage maccys, ordered food for a kids party. After waiting 40 minutes in the queue, our order flashed up to collect. But then disappeared, when after 5 minutes, I asked the staff what was going on they said it's just being bagged up 15 minutes later , they shouted my number, at this point I asked for the details to make a complaint, Once home I discovered there was 2 meals missing the milkshakes where like water as they had been left standing whilst they were waiting for the rest of the food to be cooked I phoned the store and spoke to the manager, he said bring the food back, I said I had handed it out to the kids, but obviously there wasn't enough food to go around, He was quite arrogant and cocky, saying I have follow the policy I explained they had ruined a kids birthday party due to their incompatence, I said why should I have to go to them lengths ? He said I'm going to put the phone down because you're getting angry, what did he expect? so basically, we lost £15 on meals because they would not refund the missing meals Absolutely disgrace of a manager, organised bedlum, Not fit to be a manager, When we were waiting he was just stood around waiting to take orders to waiting cars I actually went to this Maccys on a weekly basis but,no more I will be writung to head office. So...