McDonald's — Restaurant in Wigan

Once a beacon of convenience and affordability, McDonald's has devolved into a frustrating caricature of its former self. What was once a reliable go-to for a quick, cheap bite has become a bewildering labyrinth of broken promises, declining quality, and ever-inflating prices that mock its "fast food" origins.

Let's start with the most egregious offense: the mythical "24-hour" McDonald's. These establishments, often advertised with glowing signs promising round-the-clock service, are a cruel joke played on the unsuspecting public. You roll up, weary and hungry in the dead of night, only to find employees milling about inside, lights on, and yet... an impenetrable barrier. "We're cleaning," "Our systems are down," "Just closed for a few minutes" – the excuses are as plentiful as the grease stains on their uniforms. Why advertise 24 hours if you consistently fail to deliver? It's a fundamental breach of trust that leaves customers fuming and their stomachs grumbling. This lack of transparency extends beyond the 24-hour farce. How many times have you entered the drive-thru lane, patiently snaking your way through the queue, only to reach the speaker and be informed that a crucial service – perhaps the drive-thru itself, or even the entire kitchen – is unexpectedly closed? There are no signs, no warnings, just a sudden, jarring halt to your plans and a colossal waste of your valuable time. This deliberate obfuscation is not just inconvenient; it's disrespectful to the customer.

But perhaps the most galling aspect of the modern McDonald's experience is the alarming disconnect between its escalating prices and plummeting food quality. The days of genuinely cheap and cheerful sustenance are long gone. What was once a budget-friendly staple has steadily crept into the price territory of casual dining, all while the food itself seems to have taken a dramatic nosedive. Burgers arrive lukewarm and shriveled, fries are often limp and oversalted, and the once-iconic Big Mac feels like a shadow of its former glory. Paying restaurant-level prices for food that barely registers as palatable is an insult to the palate and the wallet. McDonald's, you've lost your way. You're no longer the dependable, affordable institution you once were. You're a frustrating exercise in dashed expectations, hidden closures, and increasingly expensive, decreasingly appetizing fare. It's time to either deliver on your promises or rebrand yourselves as what you've become: a mediocre, overpriced, and often unavailable purveyor of fast food that's anything but...

On Saturday the 2nd of April I and a group of friends all under the age of 18 went to McDonald’s on parsonage retail park where we and other groups of teenagers (under the age of 18) that were harmless and not doing anything wrong were forced to sit outside with our food. This is due to a verbal policy told to us by a member of staff which I cannot find on their website which stated all people under that age of 18 not accompanied by an adult cannot be permitted to eat inside of their restaurants and must take away their food. We were paying customers like anybody else in there and was not told about this “policy” until after we had ordered and paid. We were told that it was due to vandalism upstairs but yet we were still not allowed to sit downstairs monitored by staff. This policy was not stated before we arrived or before we had already paid for our food. The staff discriminated our age group and assumed that we were all vandals just because we are young. In no way shape or form were we different to anyone else apart from our age. We asked why and accepted their decision out of respect and instead we would like make this information available to the public so that this does not happen again..If they want to avoid vandalism they should offer indoor downstairs seating to people under the age of 18 that is monitored by staff. This idea would still be discriminative and wrong but more acceptable than forcing us to take our food outside and sit on the benches which were not cleaned and in the cold with no covering from the rain such as an umbrella. They advertise as an indoor eating restaurant for the public, and this wasn’t the case for us. I’m sure you can agree that this is wrong by the food chain giant and I am unaware if this applies anywhere else as I have never had this issue before. We were all utterly appalled by this decision and hope that this will show the restaurant that they were in the wrong so that nobody should face the horrible and awkward experience...

Absolutely terrible service, just been in to the parsonage maccys, ordered food for a kids party. After waiting 40 minutes in the queue, our order flashed up to collect. But then disappeared, when after 5 minutes, I asked the staff what was going on they said it's just being bagged up 15 minutes later , they shouted my number, at this point I asked for the details to make a complaint, Once home I discovered there was 2 meals missing the milkshakes where like water as they had been left standing whilst they were waiting for the rest of the food to be cooked I phoned the store and spoke to the manager, he said bring the food back, I said I had handed it out to the kids, but obviously there wasn't enough food to go around, He was quite arrogant and cocky, saying I have follow the policy I explained they had ruined a kids birthday party due to their incompatence, I said why should I have to go to them lengths ? He said I'm going to put the phone down because you're getting angry, what did he expect? so basically, we lost £15 on meals because they would not refund the missing meals Absolutely disgrace of a manager, organised bedlum, Not fit to be a manager, When we were waiting he was just stood around waiting to take orders to waiting cars I actually went to this Maccys on a weekly basis but,no more I will be writung to head office. So...