I recommended Noir to all of my friends and family after previous visits but after my experience today I won't be returning.

I phoned to book a traditional afternoon tea for two which was stated on the menu online as £35 for two people, working out as £17.50 each (see screenshots attached). I was told that a £10 deposit per person was required and I paid this. I later added a third person over the phone and paid a £10 deposit for her too. I was not told the full cost of the afternoon tea over the phone and assumed that the menus provided online would be up to date and correct.

When I came to pay on the day I questioned why I was being charged £30 when I had already paid a deposit of £30 (a total of £60 for three when the menu online stated £35 for two which would be £17.50 each and should have worked out as around £52.50 for three) but the waitress told me it was correct and I didn't feel like I could argue it any further.

After I had paid, my friends questioned the staff about it again as they were concerned that I had been overcharged and after showing a manager the online menu with the £35 for two on it, she said that Google was incorrect and the correct prices are only on the business Facebook and Instagram pages so I showed her the Facebook page with the same menu. She then phoned the owner who couldn't find the menus online even as the manager described where they were and looked at them on our phones. They told us it was £20 per person and had been for a year and that there was nothing they could do about it.

The whole experience made me very uncomfortable as there was no real apology, no offer of a refund for the amount overcharged and the way we were spoken to became more accusatory as it went on.

Overall, the food was lovely and the waitresses were polite and friendly, they regularly came to check that we were enjoying our food. We ordered 4 extra drinks which were paid for seperately and I was happy with the way they accommodated my nut allergy. I would have continued to recommend Noir but I've gone home really upset by our treatment at the end of our visit. They have since removed the £35 afternoon tea menu from the Facebook page but it is still up on Google. I really hope nothing like this happens to anyone else.