Noir Brasserie & Wine Bar — Restaurant in Wigan

I recommended Noir to all of my friends and family after previous visits but after my experience today I won't be returning.

I phoned to book a traditional afternoon tea for two which was stated on the menu online as £35 for two people, working out as £17.50 each (see screenshots attached). I was told that a £10 deposit per person was required and I paid this. I later added a third person over the phone and paid a £10 deposit for her too. I was not told the full cost of the afternoon tea over the phone and assumed that the menus provided online would be up to date and correct.

When I came to pay on the day I questioned why I was being charged £30 when I had already paid a deposit of £30 (a total of £60 for three when the menu online stated £35 for two which would be £17.50 each and should have worked out as around £52.50 for three) but the waitress told me it was correct and I didn't feel like I could argue it any further.

After I had paid, my friends questioned the staff about it again as they were concerned that I had been overcharged and after showing a manager the online menu with the £35 for two on it, she said that Google was incorrect and the correct prices are only on the business Facebook and Instagram pages so I showed her the Facebook page with the same menu. She then phoned the owner who couldn't find the menus online even as the manager described where they were and looked at them on our phones. They told us it was £20 per person and had been for a year and that there was nothing they could do about it.

The whole experience made me very uncomfortable as there was no real apology, no offer of a refund for the amount overcharged and the way we were spoken to became more accusatory as it went on.

Overall, the food was lovely and the waitresses were polite and friendly, they regularly came to check that we were enjoying our food. We ordered 4 extra drinks which were paid for seperately and I was happy with the way they accommodated my nut allergy. I would have continued to recommend Noir but I've gone home really upset by our treatment at the end of our visit. They have since removed the £35 afternoon tea menu from the Facebook page but it is still up on Google. I really hope nothing like this happens to...

We went for brunch today - the food was nice but the service left a lot to be desired. We weren't greeted when we entered - we found our own table with our name on it. No one acknowledged us still after 5 mins so had to go and get our own menus. The food and drinks took quite a while to come out - we ordered a second coffee and a tango later and it took 20 mins for them to arrive (the tango can was just plonked down too, no glass/ice offered etc). Main issue was the music was really loud - our table was under the speaker, but we politely asked if they would mind turning it down a little as we were having to shout to hear each other. They did, but then cracked it up again 5 mins later louder than before. We politely asked again if they'd mind turning down - which they did, but again, it was cranked up even louder again less than 5 mins later. It wasn't even nice background music, it was a loud radio (including adverts etc!). The staff were really rude and sulky the whole time and they rolled their eyes at everything....

Myself and four friends booked this in January to see the Harper Brothers who we have seen many times before.On arrival at 6pm for our meal we were shown to a table at the very far corner of the restaurant next to the toilets.We complained about our table has we could not see the artists but they would not do anything for us.We waited till 8pm for our starter then our meal did not arrive till 9pm 3hours after we arrived.The meal consisted of braised steak pkt mashed potatoes and tinned garden peas swimming in gravy Just then The Harper Brothers started there show.They were given a tiny area next to the bar.Completely overbooked the staff could not cope.The clientele were all drunk by this time and the noise was unbearable no body did anything to stop this atrocious behaviour. It was the worst night of my life. I will NEVER SET FOOT IN THAT PLACE...