Rubens Coffee — Restaurant in Wirral

Bit of a chameleon this place. (Heswall) When the staff includes the mother of the manager service is miserable. On a freezing day the doors were wide open As i did not want to catch cold i closed them. This woman told me in no uncertain and very rude terms they must be open. Used covid as a poor excuse which was nonsense. She and her son, the manager? are not customer friendly at all. The other staff members are just great and can't be faulted. The drinks are fine but the non cake food is lacking and overpriced for the quality. The cake selection is good but well overpriced. With decent management from the top this place could increase profits greatly and give a much better customer experience. Having newspapers was a great customer draw but they no longer do it. Cost cutting in the wrong area. The location of this cafe is perfect. The owners need to get a grip. Should be full at...

Trying to enjoy a quiet coffee with staff talking loudly to each other and singing badly to 80s music…. 🎤

Don’t call us. We’ll never call you.

At £6.60 for 2 coffees, “I’ve got to let you know” “Word up!” 🎵,

Came back on Fri 22 March.

Just the same.

Loud staff singing.

Also got told loudly not to sit on settee and chairs at back as the section is closed. No sign displayed. No apology, no niceties. That was me told with everyone looking. Nice place, shame about the rude, loud staff. No attempt to say goodbye despite every...

Lovely owner very cheerful and calming space dog friendly and comfortable seating coffees always fresh and delicious outdoor seating for lovely sunny days and a great selection of pastries and treats always love coming to this great coffee shop up the road and lovely images from the village in the 1900’s I like how they are clean and well accommodating and wheelchair accessible...