Chennai Dosa Artisanz — Restaurant in Woking

I had the unfortunate experience of dining at Chennai Dosa Artisanz in Woking on the 30th of August, 2023, and it pains me to write this review about the arrogant restaurant manager and their overall lackluster service.

First and foremost, the manager's /owners’ arrogance was palpable from the moment we walked in. It was evident that they believed themselves to be the king or queen of the restaurant, and their demeanor throughout our meal was nothing short of appalling. It's shocking how someone in the hospitality industry, where customer satisfaction should be paramount, could be so dismissive of constructive feedback.

One of the most frustrating aspects of our visit was the restaurant's audacity to charge for extra chutney. I mean, seriously? Chutney is one of the most basic accompaniments in Indian cuisine, and it's typically offered generously at any decent Indian restaurant. However, Chennai Dosa Artisanz saw fit to nickel and dime their customers for something that should come as a courtesy.

But the issues didn't stop there. While the manager was busy strutting around, they seemed to completely forget about the customers at their tables. My dining party and I had to resort to desperate measures just to get the waitstaff's attention. We had to repeatedly wave, raise our voices, and resort to exaggerated hand gestures just to order our food or request water refills. It's as if they were intentionally ignoring us.

The overall atmosphere of the restaurant was far from pleasant. The combination of an arrogant manager, the chutney charge, and the constant struggle for basic service left us feeling anything but satisfied. Dining out should be a pleasant experience, but Chennai Dosa Artisanz managed to turn what should have been a delightful meal into a frustrating and disappointing ordeal.

In conclusion, I cannot recommend Chennai Dosa Artisanz in Woking based on my experience on the 30th of August, 2023. The arrogance of the restaurant manager, the unjustified chutney charge, and the neglectful service all contributed to a dining experience that was nothing short of unpleasant. Save yourself the frustration and seek out a more customer-friendly establishment for your Indian...

FOOD: A mixed experience. Some where really good and delicious, whereas some were below par. Chicken lollipop tasted delicious, although it was a bit too expensive for 3 piece portion. Fish Moiley was below par as I had much better dish from other Indian restaurants.

SERVICE: Had a bad experience and for that reason, I would never go back to that restaurant. I will mention some simple service related issue initially:- got a filter coffee, separate sugar and stirrers were provided. However, there was no provision to keep the stirrer and sugar packet after using, I had to improvise and do something myself. Main issue happened when my friend was about to pay the bill. Out bill was for more than 50 pounds. Person at the till made my friend who uses walking stick to go out to the cash machine to get the money out, as they didn't want to use the card reader. I was with the impression that the card reader wasn't working and I did not carry my bank card ! I was not expecting we would end up paying the 50 + bill in cash, and had only 10 pounds for tips. However, sadly I realised after my friend paid the bills in cash, that their card machine was working fine and it was just a preference for them to collect the bill in cash. It was UTTERLY UNPROFESSIONAL AND INHUMANE to make someone with 2 walking sticks to walk out to collect cash, when they were perfectly able to collect the bill paid with the card reader.

PARKING: I travelled around 45 minutes to get this place to meet my friend for dinner. They do not have any parking at the site and there are no road side parking around there. However, there is a parking garage within 5 to 8 minutes walk from...

We have been frequenting this place in the last couple of years. This is definitely the best restaurant that serves proper authentic south Indian cuisine in like a 5 mile radius. We have even had the biggest dosa we’ve ever had which is called the family dosa and it really serves a family of 4. Apart from dosa, We’ve had almost all vegetarian dishes in the menu like The medu vada, sambar vada, starter platter, biriyani, vada curry, samosa chat, dahi vada, vada curry, poori masal, channa batura, idli, podi idli, fried idli, chappathi, pongal, pineapple kesari, gulab jamun and honestly and we could not even find a fault with one dish and every dish has been amazing, like I would rate them all at least 9 out of 10 with many being 10 on 10. I wish they would add some items to their menu as well like Adai, paniyaram, aappam, etc., Both of my kids enjoying eating out herr. The staff are very kind and polite and we have even become friends with them as we have been visiting quite often. The nearest parking is in new victoria theatre parking. There are different zones like Red, yellow and blue and I think the red zone is the closest to walk to chennai dosa. I highly recommend this...