Coffee#1 Pershore — Restaurant in Wychavon

I’ve been going here since it opened and always received acceptable service. However I went last week with my aged parents and was appalled by the attitude of one member of staff who appeared to be in charge. My cinnamon roll was raw in the middle so discreetly and apologetically returned and asked to exchange for something else. She immediately told me with attitude they don’t make them they are bought in and she can’t exchange she’ll need to give me a refund. She grabbed the plate and threw the whole lot in the bin. As it was paid for on my dad’s bank card, he then went to the till for a refund only to be told he’d have to wait as she’s serving another customer. My father who is a very placid man asked her to please change her attitude, her colleague then stepped in and said “she’s’s lovely really!” My dad replied “Well she may be but she hasn’t been very lovely to me today!” For my dad to say something like this was very out of character. He thought the refund had go through so he returned to the table. She then storms over and announces “it didn’t go through you’ll need to swipe it again!” Her attitude stunk and there was no customer service at all. On our way out of the coffee shop I was appalled to see this staff member sat on the work counter where they cut the toasties and prepare the ice drinks. She had a very sloppy attitude and isn’t the right fit for the rep that coffee#1 has. I will be avoiding...

This place should be renamed to “Coffee one star”.

My wife and I entered this coffee shop on Monday 21st October 2024. Upon entry I couldn’t help but notice that every customer in sight were wearing coats/jackets. After finding a place to sit, both my wife, I and our new born were subjected to arctic chills. When ordering we were not served with a smile, but rather an air of two staff who simply did not want to be there, let alone offer a pleasant service to their customers. Lots of passive aggressive slamming of coffee cups, and slamming of coffee grinds into bins in a manner that signalled “why have you just ordered a coffee, go away”.

After reaching a consensus from a few other freezing customers, I plucked up the courage to ask whether the air conditioning could be turned off, seeing as all customers at the time were wearing jackets and our new born child shivering in his baby grow. My ask was greeted by a reluctant barrage of passive aggressive facial expressions, a sigh, and a reluctant turning off of the frigid air conditioning. I quickly realised that the temperature had been selected for the staff rather than the customers, hence the displeasure of the staff upon hearing our simple request.

Coffee OK nothing special. Service so bad that it’s actually quite entertaining to watch the passive aggressive slams of coffee...

Myself and my daughter visited yesterday for a coffee at 2 20 pm 3 young girls serving the girl with the beautiful red hair was very polite and friendly the other 2 were not one dark hair girl with glasses on had ber finger up her nose most of the time turning a ring in her nose glad i didnt have anything to eat after watching her as she never washed her hands and then proceeded to make someone a toasted sandwich after awful disgusting behaviour the other girl who made my coffee with mousey brown hair tied in a plait was one of the most miserable unfriendly girls i have ever met i asked nicely if they had any sweetner she didnt answer just pointed to a pot on the counter i think someone needs to have a quiet word with 2 out of the 3 girls working there otherwise people wont be returning...