The Claude Choules — Restaurant in Wychavon

Informed the staff on arrival that one of us had a milk allergy and ordered one cheesy fries and one vegan fries. My wife (with the allergy) was given the cheesy fries. Luckily we realized and queried this before we started eating them. This sort of error should be taken seriously as it has serious consequences.

It took 40 minutes from arriving to getting a drink which we weren't impressed with.

Food was nice and atmosphere was good which was a plus.

The menu states £11 for pizza. You then choose "a meat" and then choose extras (mushrooms, pineapple etc) at £1 each. We asked if we could get a free extra (mushrooms) since we weren't having "a meat" and were told this would be ok. Then when the bill came all extras were charged. The (I assume manager) said that the meat option was charged extra so we wouldn't be able to do that which is not how we remember seeing the menu.

We asked to see the menu again. He bought over a different menu to the one we ordered from and tried to pull the wool over our eyes about having ordering a Margherita. We asked to see the menu we actually ordered from and he went and got this and sure enough the meat was free. We asked if we could therefore get what we had agreed with the waitress when we arrived and he said no. By this point he was getting quite angry. After a bit of back and forth he stormed off saying he would give us the discount and proceeded to have an argument with the waitress about the whole affair. He did eventually give us the money off the extra in lieu of a meat option but the whole experience was unpleasant.

We will not...

The in house QR ordering system is broken. The website took my money but said there was a problem processing order. This meant I had to ask if the kitchen received my order which after speaking to the bar tender, didn't seem to be the case. They acknowledged that there was an issue with the website and my order arrived. The question is would the order have arrived had I not said anything? Maybe... 🤷 4 quid for a small tin of craft beer and 5 quid for nachos which were fine, bit more cheese in the middle wouldn't have gone a miss (dry in the middle and bottom...) and a napkin as it's finger food would have been nice. To conclude, over priced menu items and broken IT system. Staff were good and the decor is also good (nice to have sport on in background across several TV's) which prevented a two star review being left. Room for improvement guys and it's all silly stuff. Wouldn't say avoid the place but at the same time wouldn't go out of my way to...

My visit was hotly anticipated, I had heard mixed reviews from various people who had already been. I ordered a beef burger and ‘piggy in the middle fries’. I wasn’t overly keen on the way the food was presented, it just looked a bit bland.

The food was good, don’t get me wrong, but I don’t think it was anything special. I just feel that it was lacking a bit of showmanship, I feel I’ve had much better meals elsewhere. It was pretty big standard and didn’t live up to the hype it had amassed.

It took about an hour for the food to come to the table after we had ordered. We weren’t offered another drink in the meantime as it was difficult to find a member of staff.

I was really excited to come and see what all the fuss was about but I was quite disappointed. Unless the menu were to change, or they think of a more dynamic way to serve food and make it look more appealing, then I don’t think I’ll be coming back...