Sugar Plum Tearooms — Restaurant in Wychavon

I wrote a review on Tripadvisor of my experience at this establishment and instead of trying to do better, they attacked me saying that I "am never happy wherever I go". which is simply not true as I have provided positive reviews on a number of establishments including another local cafe to which I gave five stars.. I went to this tea room despite being advised by two locals and a friend who visited Pershore, not to go there. I went with an open mind as I was trying to find places to have coffee in Pershore during my stay here. . It turned out to be a poor experience. A man served me at the counter. He was abrupt and unfriendly. The panini that I ordered was poorly prepared - it was mushy and damp. The contents were horrible. It came with a side of crisps and a tiny helping of coleslaw. Why not make some fresh salad? The coffee was cold and weak. To be frank it was undrinkable. Apparently, the excuse for the poor coffee is that they are a tearoom. Given the level of friendliness at this place, I did not wish to complain on the spot as I knew it would not be well received and it could be unpleasant. My concern was proven completely by their reply on Tripadvisor - they completely denied it and put it down to my personality - which is both a nonsense and inappropriate. I should not be the subject of a review as it is not I that am charging people for food and service. I paid and left politely with the intention of...

The food and service here is usually wonderful, but on a recent visit we observed one of the staff harassing another customer over the music volume.

The music was very loud, located next to the other customers table (it was too busy for them to move) and they were ignored when they asked for it to be turned down. When the customer finally did it themselves, after which one of the staff came over and requested that they not touch it, and promptly turned the volume back up.

When the volume turned down again without the other customer tampering it with the same staff member came over and was rude and borderline verbally abusive, even when we tried to intervene on the customers behalf (we had been watching - they had not touched the system).

It happened again and the staff member was even worse, and at no point even acknowledged the fact that the customer had asked for the volume to be turned down in the first place.

Absolutely disgraceful display from the staff, and I would have serious reservations about coming here for being on the recieving end of a staff...

Myself and 2 friends enjoyed a superb afternoon tea at SPT on Friday April 4th 2025. We all thought the experience was excellent when compared with other local afternoon tea venues we have visited recently, for a number of reasons. The service was first class and the food was of the highest standrard, beautiful sandwiches with just the right amount of filling, and a lovely sausage roll. The cakes were all home-made, they both looked and tasted amazing (not always the case we have found where often cakes look amazing, but taste mediocre). There was a good choice of teas and coffees, all bottomless. The tea room itself is bright and cheerful, and we enjoyed our tea from bone china crockery on a tablecloth, as it should be done. We even met the owner who does all the baking on site, who came and sat with us to chat for awhile to share her story. She is clearly very passionate about her business, and knows how to serve the perfect afetrnoon tea and all for a bargain price. Top marks from us and thank you for giving us such a...