Rita's Italian Ice & Frozen Custard — Restaurant in Aberdeen

I have never have such poor customer service in my life. I love Rita’s and this most recent. Visit unfortunately ruined my respect on employment. I ordered the Ice Flight, and the employee accidentally drops a penny into my ICe flight. 1 section. “ No big deal, can you please make me a new one? “ I requested that a new one be made. The worker looks at me like I’m being extra for asking for a new one. the worked refused. There’s a line of people behind me and o don’t want to be inconsiderate to the rest of the customers. So I decided NOT TO ARGUE , with the employee and move on to allow the employee the OPPORTUNITY TO DO THE RIGHT THING…. Well that person failed. At this moment I don’t know if I am more upset at the fact the employee thinks it’s okay to serve a person Rita’s Ice after dirty money drops in it, or the fact the employee was Too LAZY to Provide better customer service and just make a new one instead. They seriously allowed me to Walk away serving me dirty Rita Ice. If I was the Franchise/Business Owner,I WOULD WANT TO KNOW ABOUT THIS. This is just STRAIGHT NASTY! H I will be sending an email to Rita’s corporate and franchise team and whomever I can get a hold of, if anyone has any information to help me reach the business owner, I’d greatly...

I had bought a gelati at night and each day I went back to their lines were long with the baseball team. so finally today there was no one there I was like great. I'm explaining what happened and this kid whitening there kept laughing all three kids working was interagting me and laughing like I was saying a joke and not being professional they call the owner the owner says why did I wait so long it was just 4 days ago and their lines were backed up she says well I'm not going to replace it because it's was 4 days ago I said what difference it's makes if it was yesterday or 4 days ago then she says well how do I know you got it from here. I do have a receipt. Well that didn't go well I was done with that immaturity of the children working there and the owner not showing professionalism as a business owner because I'm a business owner myself. I ate half I just wanted to get it replaced it could have been replaced with a small one it didn't matter to me it's just the point of...

I had a coupon pack. You know the ones they send every year before they open up and they last until 6/30/2024. I walked to the Rita’s with my boyfriend because it felt nice outside 85%, he tried to used the coupon 2 large ices for $6.99 and their manager said that they can’t honor the coupon because of the price of the large ices. Now why send out coupons that say that you can get the ices for one price and then all of a sudden you can’t honor that coupon.They said the best thing they can do is take a $1 off the price, that’s not even a discount honestly. This happened at 4:30pm at 772 MD-132Aberdeen, MD 21001. If The Rita’s in Elkton MD takes the coupons then why can’t Aberdeen? The water ice was great but the service was not, and that makes the...