Rosa's Café & Tortilla Factory — Restaurant in Abilene

I recently moved to Abilene 3 1/2 weeks ago. I have eaten here 3x due to a referral to come here. The first time service and food was amazing, chefs kiss. Second time, they forgot my Queso ( no biggie).. I called and explained this to the manager (Richard) and was told to mention his name upon my return in order to receive the item. Came the third time and my order was JACKED UP! I got the queso I was missing from my second order after having to ask for it 3x, but now I’m missing the tamale (1 so that I could try it for the first time) I ordered and half my condiments for my family meal (which I always order for my family of 5). If my family meal says it comes with guac, sour cream, pico, salsa AND Queso per the website that’s what I’m expecting every single time! Im just so fed up and over it! They’ve gotten more money out of me than I have gotten food that I paid for! I’m taking it as an L at this point and will not be returning… I don’t have the energy to keep running back for missing items or dealing with staff members rolling eyes and twisting their necks for being called out on their mistakes....

Freakin good. I call this place cheap good fake Mexican food. Me and uncle BooBoo were craving some Mexican food… I didn’t want to have to pay for the gosh dang full price of a deliciously hot authentic plate of Abuelo’s food so I decided to surprise my uncle and take him to Rosas. Rosas is one of my most favorite fast food places… so why not bring your uncle along? We decided to go inside and get the full experience of a Mexican restaurant. Right then my uncle was already complaining. He remarked how the flowers up by the windows and the salsa bar were fake. I then had to explain that they wouldn’t get any sun from inside a restaurant. I thought I was humiliated then.. nope it got worse. He decided to go up and pester the poor employees making tortillas. He demanded to know their amazing recipe. They explained that they don’t actually make the dough their that it comes in packages. I don’t actually know if that was true or if they just wanted to get this crazy man out of their business 🤷‍♂️. Lol my uncle is something else. The food was amazing would definitely recommend!!!!!! I’m eating here next...

There is a manager that works morning shift. Who makes the process of getting Breakfast burritos unbearable. Most people in the United States ask about Military Discounts when they get to the window. That is where you settle the money. I don’t know what kind of broke down system they have at Rosa Cafe but she wants you to announce at the speaker. If you don’t do it this way, she gives the veteran ( this nations true national treasure) the level 100 attitude. With loads of hmmmphing like she got asthma (sighing in disgust) and demands next time you say it at the speaker. Most people are just trying your restaurant for the first time, no need to verbally reprimand people. We are just trying to enjoy your overpriced taco without the side of attitude. Maybe instead of all that energy with a negative attitude use that energy on getting your restaurant above 77 health rating. Fix your attitude immediately and support the troops the same way we are supporting your restaurant and...