Wawa — Restaurant in Abington Township

On 8/10/22, I purchased two breakfast orders. One order of waffles and bacon from Store #8071 in zip code 19462. I shop here weekly enroute to a client meeting.

The order was mostly black and burnt to a crisp. Totally unedible.

Today, 8/11/22, I'm in zip code 19046 for a weekly allergy shot.

I tried to return the horrible meal to the Wawa at 816 Old York Road which is directly across the street from my allergist.

The manager Shannon, whose badge said, "training manager" stated that she was the manager, when I asked for a higher ranking manager (i.e. her manager) she then stated that she was actually the General Manager, and no one was above her.

I totally get how businesses, and even WAWA are struggling to locate and hire staff. Unfortunately, hiring a rude, flippant, gum popping, warm body, isn't the solution.

Today's experience is much less than I expected from WAWA.

Shannon, Manager in Training, must have missed the Customer Service training module because she never even offered apologies but just promptly stated that she cannot accept merchandise from another store.

These 2 WAWA's are an hour away from each other. I live an hour away from both of these WAWA's.

After I made a fuss, she looked at my receipt and offered to remake the waffles. Its currently lunchtime and as a diabetic, I do not eat waffles.

Her rude, couldn't be bothered attitude, just handed me back my receipt and said I'd have to return the food back to the WAWA store of origin.

I asked if the store of origin was a few hours/states away, what option would I have. Over her shoulder and as she was walking away, she blurted out that, "I would need to travel a few hours/states away to have 'that' store address the issue.

Courtesy and service go hand and hand.

Disappointed, Dr. Renee...

Some observers criticized the company's decision to remove certain products from its stores, suggesting the move was rooted in classism and a desire to attract a wealthier clientele while alienating longtime customers. The GM is very low key prejudice every time I use this Wawa towards colored.notice the reviews. Only ones giving 5 stars or good reviews are whites. All of the colored people get treated differently. Been watching this Wawa do this for years now. Treat the colored people like we don't belong. Provided with poor customer service. Today I walk in to get coffee. I used self check. Always grab my paper receipt due to the fact that their always assuming shop lifting. They harass our people and give us a hard time to go. My advice I wouldn't recommend no colored go here if your not use to prejudice stereotype actions as your shopping your harassed by employees watching the entire time you shop. I was check on my receipt. It bothered me so much I gave the GM the receipt told the GM to keep it and walk away with dissatisfaction from...

A worker named Justin got into a heated argument with an older woman in front of all the customers. I came simply for a chicken wrap and left with a complete show. Justin repeatedly asked people if they were stealing and profiled my friend by asking his name multiple times to check his order truly belonged to him. Justin left his drink station after the heated argument and we were left waiting for drinks that were not being prepared. Justin also claimed to be the manager but the wall near the bathroom indicated a woman named Kyrrah being the manager of the store. Overall just an absolute disaster and joke of customer service. Also, at some point Justin started banging on the glass window of the Wawa and yelling through the store. Absolutely mind blowing that he works at Wawa and throws temper...