Dunkin' — Restaurant in Acton

This Dunkin’ sadly might have the worst service I have ever encountered. During my walk-in visit, The cashier taking my order abruptly cut me off, walked away, and pulled her coworker to complete my order. I believe her issue was that she was having a hard time understanding me from underneath my mask - but that aside, this is no way to treat any individual.

Not to mention they didn’t even fulfill my entire order that I had paid for - when they saw me standing around waiting, they were confused as to why I was still there, and doubted me when I confirmed that I had, in fact, paid for the item in question that I was waiting for - that they had personally rung up on my receipt. Meanwhile, another customer had issues with his mobile order also being incomplete.

They get an extra star for noting my need — but unfortunately it seems that you get the worst of both worlds whether you choose to order via walk in or mobile. I understand that staffing is short and frustrating to deal with, but… a little courtesy...

Came to buy a medium hot latte I always tip out the people at Dunkin’ Donuts In this event I gave to the person behind the counter eight dollars I asked for A medium hot latte and a Boston cream donut what came out to five something dollars. One person hand me the coffee I went back to the Line to get my Boston cream The lady witch I have given eight dollars for ath Boston cream and a medium hot latte She looked at me and I said I’m just said I’m waiting for my Boston and cream!!! She kept quiet with mad face she gave me the Boston cream I thanked her for the Boston cream but she didn’t even say you’re welcome Just turned her face away that’s not how customers is supposed to be treated specifically a long time customer in the store! I will still keep coming but I just would like to express my insatisfaction for the service that I got...

The staff here are great, but the quality is just not there. They absolutely, undoubtedly use doughnuts, bagels, and bread from the day before, if not longer. We get orders of a dozen or two doughnuts a couple of times a month as early as 7:30, and a bagel as early as 6:30. And I’ve never had a single one that was clearly fresh; they always are hard, brittle, and stale. Never once. Please beware of buying anything other than drinks from...