Starbucks — Restaurant in Addison Township

My last experience at this particular Starbucks location was extremely unpleasant. I went to order a venti pink drink but requested for it to be split into two grande cups. However, I was told that it was a store policy that they no longer offer this option. I found this policy to be questionable since there was no line at the store, and I was the only customer there for a good 7 minutes. The barista who helped us at the window had a condescending and prejudiced attitude, making the experience even worse. It seemed like she had a problem doing her job and giving customers a positive experience due to her entitled demeanor. It's important for Starbucks to ensure that their employees treat all customers with respect and are not misusing policies that may hinder their ability to provide good customer service. I took the time to research this policy and understand the reasoning behind it, but it would be beneficial for Starbucks to reconsider and provide clearer guidelines for their employees. This would ensure a consistent and inclusive experience for all customers, regardless of their appearance or background. In situations where the policy does not apply, employees should be able to accommodate reasonable requests like mine without pushback. This will ultimately result in happier customers and a better overall experience at...

I came here today with my friend on our lunch break to order cold brews. When ordering, the partner rudely interrupted me multiple times. I understand not being able to hear as I am a partner and get it can be difficult to hear people in the drive thru, but she was rudely cutting me off at every other word. I think her name was Jade, she had red hair. Then at the window, I let her know that I have partner numbers. She talked down on me extremely condescendingly to let me know that I should have a partner card. They don't even send those out anymore! I have been a partner for 8 years and have NEVER encountered an issue with this. My driver's license matches my name that comes up with my partner numbers. I didn't bother arguing with her because quite frankly I was shocked that a partner would speak to another partner this rudely. If you are this rude to a partner, I cannot IMAGINE how rude and awful you are to other customers. I am having a very stressful day as I am moving across the country tomorrow morning, and I just wanted a pick-me-up. My brain is fried so maybe I was a bit slow with my order, but I am genuinely shocked at...

i always come here in the mornings, never have an issue till today in the afternoon . barista took my order, i ordered two ventis and three grandes and she asked if the screen was good which i said yes (my mistake) however she tried handing me one of the venti drinks saying i said grande, i said “oh my gosh im so sorry i meant venti” and she goes “you said grande” and looked upset. i did hear her tell one of the workers “now she wants a venti” all annoyed. okay i was never rude, never gave her attitude i apologized which i didn’t have to. but it’s so unprofessional to talk about someone like that why couldn’t she wait till i left? i never had issue till now don’t know her name but she was way too grown than the rest working that shift. she later says “next time look at the screen so this never happens again” like what. i work in customer service and that was so unprofessional everyone else is so nice though . hopefully i never have this issue with the same...