Subway — Restaurant in Adelanto

Alright. I've been patient, but my patience is wearing thin. On Tuesday, July 25th, I ordered from the app a 6 inch ham and cheese sub om wheat which was made correctly and tasted good (the only reason for 2 stars on the food). My turkey salad, which I had planned to eat for my dinner meal at work, did not have the extra avocado that I paid for (as mentioned on other reviews here as an on going issue), and instead of oil & vinegar for my dressing, a white substance was instead on the salad. Thinking it was probably ranch, I tried it and to my surprise, it was mayonnaise. The salad was covered with it. I did not eat it, but froze it and still have it because, as also echoed in other reviews for this location, when I attempted to call the store to address the incorrectly made salad, no one answered. The phone rings until it automatically disconnects. Have been trying all week. I also, on the same day filled out a Customer Care complaint via Subway's website. I was immediately replied to with an email from Leticia Velazquez, the manager of said store. This email was a canned response that was automatically generated from the email server, and did not address my concerns in wishing to have my salad refunded or replaced, so I replied to the email requesting just that. That was Tuesday, it's Friday and still no response from Leticia Velazquez. Just know that you're taking your chances by ordering from the app unless you have time to check the accuracy of your order. Or you can go in and wait in the long line they typically have during lunch hour in the small, crampt store. Either way, Leticia Velazquez does not seem to know how or care to resolve incorrectly made orders and is content with keeping your money for poor service. I will make an attempt on my day off to go to the store with my still frozen salad and receipt to get the issue resolved in person, but, as other reviews here mention, even that seems to be a hassle. What a great reflection of the...

If you order inside, then okay, you're gonna get your basic subway sandwich. HOWEVER, if you order online for the next day, then be prepared to pick up your order at 9:00am when they open because that's when they receive your order and THAT'S when they make it.

So here's what happened. I placed an order for the next day for 11:00am. The order says it will be ready within a 10 min window. Okay, I'll just go a few minutes ahead of time to make sure I pick it up freshly made. Nope, Nope, Nope.

They received my order at 9:15am and they MADE my order at 9:15am. Which means by the time I got there, at 10:50am my order had been sitting on the shelf for about 1 hour and 35 minutes!

How is this okay? I asked the girl why did they do this and she said because that's when they received the order. How about checking the TIME requested and make it 15 minutes before that? That would work wouldn't it???

So the lesson to learn here is, if you order a sandwich for lunch, you have to pick it up at breakfast time. Really? Good thing I didn't order for dinner. Probably would have sat there all day long.

Also, it's a health hazard to leave meat sitting out, on a shelf. My now not fresh meat sandwich. You KNOW that right?

I don't NEED a sandwich. I can make my own. I chose to patron your store. Please don't give me less than what I paid for, a freshly made sandwich. That's what your business is all about, freshly made sandwiches. 1 hour and 35 minutes later on an open shelf, is not...

I ordered a sandwich online at Subway and arrived at the store at the designated pickup time. However, the team member told me that my order was not ready and that he needed to work on it. I was disappointed because I had arrived on time and I was expecting to pick up my order right away.

I understand that the team members at Subway are under pressure to meet certain time goals. However, I believe that it is important to provide customers with accurate information about the pickup time. If my order was not going to be ready at the designated time, I would have appreciated being told that ahead of time.

In addition, I was very disappointed by the unprofessional behavior of the two team members who were working on my order. They were whispering something to each other in a low voice and smirking, as if they were amused by the fact that I had to wait. This was very disrespectful and made me feel like I was not being taken seriously.

I would like to recommend that Subway train their team members on how to handle customer expectations and how to behave in a professional manner. This would help to ensure that customers are treated with respect and that their concerns are addressed in a timely manner.

Thank you...