Buffalo Wild Wings — Restaurant in Adrian

I have never in my life been treated so rudely by staff and management than I was today at this BW3's in Adrian, MI. My twin boys had a baseball game in Adrian today and our team and the parents decided to go there after the game. We were the last ones to walk in and my boys sat down with their teammates at one of two large tables they had asked for when they walked in just before we got there. My elderly parents were with me and had traveled in from out of state, as well as my 10yr old daughter. With only one seat left at one table and 2 seats at the other, instead of splitting up, we grabbed a 4-top table right beside our group.

Almost immediately, a waitress came up and without even saying hi, she said "you can't just seat yourselves", to which I replied, 'we didn't, we're with this team and my boys are sitting right there with their teammates. She then proceeded to tell me that we'd have to wait 30 minutes in the lobby because they had no room and were 'understaffed'. We literally walked in right after their teammates and were with the entire same group.

She then went to get her manager, whose name was John, and John came over to our table and again, without even saying hi, he told us we needed to wait 30 minutes in the lobby for a table to open up. Keep in mind, there was no one waiting in the lobby to be seated, AND, the ENTIRE left side of the restaurant was empty, PLUS, there were 4 open tables all around our two team tables. They refused to serve me, my elderly parents and my 10 year old daughter because they said they were understaffed. REALLY? 4 more people WITH the same group, who specifically stated that we were NOT in a hurry, was going to put you over the edge??

MOST managers come out and help resolve the situation. John did none the such and was incredibly rude, to which I have zero respect for. I grabbed my two sons, my elderly parents and 10 year old daughter and left. I will never again return to a restaurant where the staff and management is so rude. We then watched a group of 5 walk in right after us and figured we'd wait to see if they were also told to wait in the lobby. My friend from the team, who was still sitting inside, called and said they were seated right away. REALLY?? THAT is ridiculous.

It's a shame that John couldn't have helped diffuse the situation and simply helped his server with out table, as it would have taken very little extra effort to fit us in with our other two tables. What an embarrassing representation of extremely poor management for the Buffalo Wild Wings chain. I am VERY displeased with this treatment. I have never taken the time to give a restaurant a bad review, but I simply cannot let John and his server's rude behavior...

We came here only because Fricker's was closed for repairs and we were in the mood for wings. Now, generally speaking I have stopped frequenting what WAS my usual BW3 (Downtown Ann Arbor location) ever since I moved to a town with a Fricker's, because Fricker's is so much better for less money.

Going here was a very poor idea. This place is not even anywhere near as good as the Ann Arbor location, and further, it is considerably more expensive than the Ann Arbor location for the same items, which defies all logic of everything being more expensive in A2 than in the outlying smaller towns.

The staff did not seem well trained, including apparent surprise that we would need a high chair for a 15 month old. We saw many attempts to misdeliver food - do they not use table numbers here like every other restaurant? When our food arrived the person who brought it seemed especially proud to have got it to the right table on the first try.

Unfortunately, one of the items was wrong (buffalo chips instead of potato wedges). At this point I just resigned myself to dealing with it.

The popcorn shrimp is much more breading than shrimp. It was probably the high point though. The buffalo chips (crinkle cut circular potato slices, fried) were absolutely unseasoned. Both the wings and the boneless wings were underwhelming. The medium sauce just tastes... wrong, for lack of a better way to put it. My fiancé did not even each more than a couple pieces of hers. Her standards are higher than mine. I did finish mine but my stomach is already regretting it.

I honestly don't understand how this place can stay in business when Fricker's is a mile away and has far superior food for far less money. At this BW3 you will pay an insane amount for low to mediocre quality food. Over $50 after tip for small orders of wings for a couple people and no alcohol. Insane. But even if prices were 1/4 of what they are now, I still would not eat here due to the quality...

We came in with a party of 8. Our server was Selina. From the very start, she was loud and rude. She displayed her incompetence when she couldn't remember whose drinks were whose after not writing them down. Then she forgot two drinks. She kept touching people in unnecessary ways. Then when we wrre ordering, only two people had ordered and she assumed i was sharing with my husband and didnt even ask if i wanted to order anything and moved to the next person to collect their order. When I told her that I wanted to order my own food, she acted extremely flustered and even huffed and said, "Now I'm confused." We had our reservations but hoped that she got everything right. When the food came out, she had no clue who had what food. When I explained that we got the wrong sauces for our wings she acted all indignant and said its fine its just on the other plate. When i was confused because she said the other meal was mine she got very snippy and said the sauce was just extra but fine here we'll just make it disappear and snatched the sauce cup off my plate and said, "there see, its not there now. All gone." Like i was a child. When she finally left I tried to eat my food and realized that she took the wrong sauce away and left the one we did not order. Destiny was working the to-go counter and was not our server, but she was extremely thoughtful and kindly fixed the error after Selina was rude. The automatic 18% gratuity was WAY more than Selina deserved. She does not have the skills needed for a server role and...