KAY Jewelers — Local services in Madison Township

A wedding band my husband purchased for me already is missing a stone and they called to let us know it was ready to be picked up about 2 weeks later. I went in and was told I was not allowed to pick up my own wedding ring because my name was not listed even though I told them I had proof confirming my husband’s name! But I was told my husband could call and tell them it was okay for me to pick it up. Which for security purposes does not make much sense as I could have any male call with and use husbands name. We then called a day before to ensure they would be open and they gave us their hours. Also on their website it is listed as open however when we went to go in the next day, there are signs now posted saying they are closed for Training....they failed to mention that when we called! Not to mention the late fees they charged my husband for having $.46 balance left over even though he paid off his credit card. I’m sick of doing business with a company that is this difficult to work with and the stones in their rings falling out after less...

Go anywhere else, I went to International Diamond in Adrian after the terrible service here.

They showed my now wife a wedding band and told her it would be ~$200, so she ordered it, once it arrived and was given to her she was charged over $1,000, and was told that since it was adjusted to her size it could not be refunded, obviously this was not true and they were just trying to trick her into keeping it so they got paid, the fought us about it the whole time and I would never recommend going here for any reason.

On top of trying to scam my wife on her ring, providing terrible service and refusing to refund her at first they have continued to call me with terrible promotions, I have asked 4 times now to stop receiving calls and I am assured each time that I will not receive further phone calls, but I keep getting them. I truly hope no one else goes to this terrible Kay location and would be willing to travel to Toledo or elsewhere if they would like Kay specifically or to support better businesses in...

You spend money to "send things out to get fixed by a trained professional" you get it back like a 3rd grader worked on it why exactly did I pay for. Manager not friendly seemed to busy to care very condescending. Considering I e just spent over 7200 dollars in your store in the past 6 months and thousands with sterling over the years I am not A happy camper. Oh and we won't even mention the policy on covid considering I'm fully vaccinated and the state and government sys I'm ok you still make me wear a mask or I have to leave don't worry I...