Hong Kong Express — Restaurant in Agawam

HORRIBLE EXPERIENCE AVOID THESE PEOPLE AT ALL COSTS!! If I were able to give ZERO stars I would. Let's just start off by saying the service was dreadful and extremely unprofessional. Second food was AWFUL. Me and my family ordered 3 shrimp rolls, a side of pork fried rice and also an order of dumplings. We thought this would be a nice place for a quick stop to fill our stomachs however we thought wrong. The dumplings looked as if they were uncooked jimmy dean sausage links wrapped inside a wonton wrapper and halfway fried. Our shrimp rolls looked as if they stuffed them with 2-month-old, shredded cabbage and 2 singular pieces of over cooked shrimp. As for the rice it seemed as though it had been in the fridge for over a week and reheated to serve. We then went inside and was nice enough to ask if they would be able to remake our order after we explained the problem, the women we spoke to then looked at us with a confused look on her face and proceeded to tell us that she would not be able to resell the food that we had given back to her because it was bitten into. Meaning that if we had not eaten some of the food, (it would have been still presentable) she would have been able to sell it to other customers. We then asked for a refund which made her furious and leaded up to us getting chased out of the restaurants while being called racial slurs and no refund. I do not recommend wasting money or time at this janky...

I don’t understand what the people who gave this restaurant gleaming reviews are eating. The wonton soup had a bitter taste and I couldn’t eat it, even the dog left the wonton in his bowl. The chicken and broccoli had absolutely no flavor -the broccoli was barely cooked and the chicken was dry. There was barely any sauce and the little it had was watery. The sweet and sour chicken was smothered in sauce and that was soggy and flavorless. The pork fried rice was dry and flavorless as well. The only word to accurately describe our food is...disgusting. My husband had an egg roll too but after everything wasn’t edible, and I listened him say to himself how disgusting it was after every bite, I didn’t bother asking how that was- figured between the dog not eating it, not being able to eat mine and hearing him after every bite; chances are the egg roll was...

I'm by no means a Chinese food connoisseur, however, some places do just stand out. Normally Chinese food leaves me feeling terrible right after I eat it, I think this is a theme for a lot of people. I ate here for the first time a few months ago and have to say it is hands down some of the best Chinese food I've had. Everything was fried correctly nothing was greasy. Chicken wasn't drowning in sauce but coated in sauce. Portions were perfect and prices more than fair. Even their wonton soup is somehow better, normally anywhere else you go it's just a single sad wonton floating in bland chicken broth but not here. There's actually flavor there and multiple wontons with actual filling not just dough, I know crazy right?...