New King Yen Chinese Restaurant — Restaurant in Agawam

Disgusting and rude attitude and poor service. Went with my mother at about 9:45pm (they close at 11pm), and the man attending to us kept implying, almost insisting that we were getting take out. We proceeded to tell him that we'd like to dine in, which he then told us rudely and bothered if we can make it quick because they close at about 11:45pm and did not seat us either. He isn't even making sense at this point because they close at 11pm. We stood right up from the table and walked right out. Side note: if you decide to eat here you might want to pay cash as well. My friend had an incident there as well in which he paid with his credit card and the waiter decided to tip himself an amount that my friend did not sign off on or consent. Basically stealing money from someone and fraud. The owner and workers in this place need a crash course on customer service and...

I've personally HIGHLY recommended this place for YEARS! I have such deliciously fond memories of the sweet and sour pork and the best rice in Western Mass. But, today was the worst I've ever had from them.

Granted, I haven't been there in many years, but I have to ask, have they sold?

Everything was very, very greasy and bland. I started to panic because I thought my taste buds were going, (covid-19) I actually had someone else taste the same food I was eating.

The meat in the chicken wings tasted rancid. I started to nibble on the way home because I was so hungry, and had to throw it out the window, I was gagging.

$40 later the only thing I found palatable was the rice, and even that was pretty salty.

I have to mention again because it's THAT disturbing to me, the amount of grease was unbelievable.

King Yen, what...

Easily one of the best in the area. I've tried Rangoon, chicken fingers, spareribs, wonton soup, teriyaki, egg roll, and egg Foo young, and every single item was good. ESPECIALLY the boneless ribs, they are nice and dark and cooked better than most places. Wonton soup is also best I've had, there are shrimpies in there! Most Chinese spots have a few items that aren't great, but I have yet to eat anything I didn't like here. It's less greasy and you don't feel like hell after. Only complaint is that the parking lot is tight and can only fit a few cars. Young woman on the phones could use help, it gets so busy they hung up on me. Very polite otherwise though. I have two Chinese spots within walking distance, but lately I've been driving here. Highly...