I was preface this non-stunning review by saying this was our 3 persons party first visit to this Italian eatery restaurant. On entry the Hostess greeted us and placed us at one of the worst (for traffic and noise) inside tables available. We asked to move toward where the Locals sit (Locals will be a big theme here). We were moved to a nice open an available table by the wall. Our Waitress arrived. Introduced herself and asked for drink orders...as we just re-sat down we needed a minute to look at the food menu to match it to the beer, wine, and spirits to choose so we politely sent her away. We decided on a bottle of red wine for the table and a cocktail. Waitress returned and we asked for Vodka and tonic, a glass of initial Chardonnay (as we were still working out the meals to match to the red wine bottle). Locals (Business types and older daily clients started to fill up the place..the Guests sat at those close to the front door and bar tables were having to raise their voices to hear themselves). I went to the bar/serving counter to look at the vintages/manufacturers of the red wine they served (as opposed to just asking for the house red...as our good and friendly Waitress was not aware of who the wines came from or their vintages). At the bar I introduced myself and asked to see an example of the red Wine bottles they had available. This is where it started to go quite bad. The attendant/Wait Staff behind the bar was abrupt in tone and offensive in her manner...she informed me "We can't sell you a bottle of Wine", I stood there looking baffled and informed her that instead of buying the wine by the glass we want to send the entire bottle to the table. She overtly was dismissive of me standing there. It was then i was saved by our tables Good Waitress who informed the Bad Waitress that yes we were dining at a table and that she should give me the printed (not on the tables "Wine" list). I was given the wine list, looked at the bolltes, checked vintage and manufacturers...and purchased a nice bottle for the table. I returned to my seat with No, I'm sorry from the bad sour Waitress. We could not order the Vodka cocktail....they do not serve spirits. We ordered, Waitress returned 3 minutes later (she had lots of tables to cover) to be informed that the Chef ran out of Sicilian pizza and we would have to order something else. WHAT... This is an Italian restaurant at normal lunch time....make another pizza...it can be done in less than 10 minutes. NOPE, we were asked to choose another meal...we already started eating the bread for the table (on our napkins because they provide a loaf of nice warm bread but no plates to put it on). So we reordered generic and available meals....and that is what we received...bland Americanized attempts at Italian food. Seems the Chef gave up on most things. I surveyed the room...nobody actually looked like they came here for the enjoyment of the food, perhaps this is just a Local place to hang out for lunch and has become an older person's weekly bland routine. We ate the food, we asked for some more warm bread (as it, singularly, was tasty) and were informed by our Waitress that another loaf would be a separate new charge....really. So yes bring us the bread. This is when our Waitress apologizes for the entire restaurant atmosphere and other employees, she realized that although she is trying very hard that the others providing services in the restaurant gave up good customer service a long time ago. Seems their normal Clients show up everyday (regardless) as it's a downtown walking locating so the Staff & Chef no longer try to impress anyone. We finished, tipped of Waitress for trying to make good of a bad environment. And left. This bad time first experience was strong, and that's quite regretful. The meals highlight was a nice salad. Yes, the Owner can contact me. Joe