Wolffy's Breakfast Burgers and Brew — Restaurant in Airway Heights

We were super stoked to try out the new restaurant for breakfast.(Especially since our favorite breakfast place shut down ). Upon pulling into the parking lot, it was obviously packed.. (good sign..). Walking in we observed 1 waitress and a full dining area. Very few tables available at which everyone was still messy from previous customers. We ordered mushroom Swiss burger w fries, French toast and a couple beers. Everything was presented to us in a timely manner, however condiments had to be requested, at which even upon request were never delivered. Right away in the first bite of the mushroom burger was a 8 inch hair cooked into the cheese and meat. Immediately, I no longer have the appetite to eat my French toast. Discretely we called over the waitress,Maureen and showed her the hair and asked her to take both plates back and just give us a ticket for the 2 beers. The waitress came back out attempting to convince us that there was no hair on French toast but rather that was the egg...NEVER SAID THERE WAS ANYTHING WRONG WITH THE FRENCH TOAST! HOW ABOUT THE MOST DISGUSTING OBVIOUS 8 INCH HAIR PRESENTED VERY CLEARLY?...she goes back to consult with her manager and returns again offering to remake our burger.WE SAID NO WAY,THANKS BUT NO THANKS-OUR appetite was compromised at this point. Again we ask for the check for just the beers. This time a mid age unkempt woman (with long grey/ dark unnetted hanging hair ,ironically matching the nasty strand found in the burger) who introduced herself as the manager, approached us with the solution to comp the burger and pay for the French toast and beers. I firmly stated that neither one of the plates had even a bite taken prior to "the hair" and with full consideration to the scenario that she chalks the food up as a loss and BRING US OUT TICKET FOR THE BEERS..PLEASE. The full realization of this lady and her lack of training has dawned on me as she continues to argue with us progressively getting louder demanding that we pay for everything except hairy burger. Personally I felt like we were very reasonable and tried preserving the appetites of fellow diners by speaking in lowered voices..until this soo called manager got up in our kool-aid demanding that this is how it will be. Sternly I asked AGAIN FOR the check for the beers at which she raises her voice ,obviously drawing attention to our conversation by everyone around us at this point. We grabbed our things and decided to just walk out, from the embarrassment induced by that poor excuse of a managers refusal to compromise or even comprehend the issue at hand. WHEN DID CUSTOMER SATISFACTION BECOME A SECONDARY SOLUTION, ESPECIALLY WHEN YOUR VERY NEW BUSINESS IS COMPLETELY RELIANT ON recommendations and repeat visits? As a supervisor I feel that this is a terrific coaching opportunity for both the waitress and management as well as Encourage they PRACTICE SANITATION AND PROPER FOOD HANDLING PRECAUTIONS -INCLUDING BUT NOT RESTRICTED TO SUGGESTED FORMS OF HAIR CONTAINMENT AND USE OF GLOVES AT ALL TIMES. I WILL END this long hairy story with these fine words... Never would I recommend this establishment to...

Killer experience! Although we ended up waiting a bit longer than quoted for the limited patio seating (we brought our dog) the food was well worth the wait. The staff was genuinely friendly and attentive rather than the hovering, disingenuous subservience you frequently encounter with waitstaff. Our server offered to bring our dog water right away and not only brought it promptly (usually this gets forgotten) but the water she brought had ice in it! I also liked that they were happy to serve my coffee (which was a tasty roast) in the reusable mug I brought, without hesitation.

Genuine comfort food -- not just in name but in nature -- this stuff will absolutely kill you if you eat it regularly but is one hell of a treat. I was here for brunch and had their biscuits-and-gravy. I grew up in the South and know this is an easy dish to ruin -- but Wolffy's absolutely nailed it. The biscuits were sweet and near-caramelized on the grill, covered with smooth, fluffy, peppery gravy just salty enough to perfectly complement the biscuits. There were plenty of biscuits and the right amount of gravy to match. The eggs must have been cooked in a whole stick of butter. They were a touch under-done -- I requested over-medium -- that's hard to get right in a busy restaurant but if I had to find something to criticize that would be it. The sausage was neither dry nor greasy and fleshed out the plate well.

Portions are generous but not preposterous -- prices are fair and value is great. Next time I'm in going to be in Spokane I'm going to fast for a day, run 10 miles, then come here and eat until...

The first couple times I came here was on point, staff and food was great. But that was a couple months ago. I don't know what happened between then and now but today I brought my friend, her husband and child for their first time... food wasn't made as ordered, biscuits were dry and hard, my friend found a facial hair in her food, waited about 10 minutes after i placed my empty cup on the edge of the table to be refilled. The watress was more interested in marrying the salsa bottles so my friend walked up to the counter with the cup to get a refill. She took our order, delivered food and drinks, had to call her over about the wrong doing in the food, and dropped off the check. Hopefully her tip will help her realize she's doing something wrong in her performance. My friends child and her didn't really eat what they had because it tasted off, and then the hair was seen and it was a wrap for her. I ate my plate dispite of my biscuits and her husband picked around the tomatos and salsa that shouldn't have been in the burrito so he could get back to work with haste. Well we both regret eating the food at this point because we're both stuck in bathrooms right now. They need to find better cooks because apparently there's cross contamination occurring in the...