McDonald's — Restaurant in Akron

update: lady who claimed to be the manager wouldn't let me finish a sentence, called me the b word and told me to kill myself with the rest of the employees laughing in the background. threatened to call the police in me when i did nothing but talk nicely and try to explain the situation. reported her.

i wish i could give it zero stars. i ordered 4 milkshakes and they only gave me two, but we drove away without realizing (because we had a fairly big order, and after receiving our other items in our order the boy at the window told us that was our full order and to have a nice day). when we came back through the drive through to get our 2 drinks that we PAID FOR a few minutes later, they refused and said that we needed a receipt for proof WHICH THEY NEVER GAVE US. additionally, the staff and manager were EXTREMELY RUDE. the young little boy at the drive through would not get the manager although we asked 6 times. he spoke rudely in an annoyed tone even though they are the ones who messed up. then, we go to a window to get the manager, who also seemed annoyed and seemed to think the situation was funny when they STOLE our money and refused to give us the drinks. we explained that we were not given a receipt and he said "sorry can't help you" and SLAMMED the window in our face. unacceptable behavior from staff and as the manager, you think that they would be respectful and understanding. i DO NOT recommend this location unless you want to be treated like dirt and not given...

Customer ⚠️ Warning: Check you bag before you leave!

I go to the behavioral health for my therapy and I usually go to their small kitchen and get me a sausage egg and cheese sandwich but today I wanted to try the spicy sausage egg and cheese McMuffin when I pulled up to the drive-through I try to give them my code She asked me what my order is and couldn’t hear me like three times and I could barely hear her over the intercom because it was so low so when I pulled up to the first window, I asked her if she hurt my order and she ignored me and gave me my total and I asked her if she got my Code so I can get reward points and she said it didn’t work. It already been used before which was strange never mind order a spicy sausage, egg and cheese Mc griddle and a small coffee. I went to the second window and the manager was there and I thought about telling her what happened but I decided just get my order as long as my order was correct which it wasn’t by time I got to the hospital, she had ordered me a HAM, egg and cheese mcMuffin.

I feel like if she was just more focused on saying hello and making sure that she heard me instead of trying to quickly get me to pay we would’ve been able to correct the mistake. I’m very disappointed at the same time it’s McDonald’s so what are you gonna do? I hope they get better at their...

My last visit here (Nov 2023) was as a delivery driver. I will no longer accept deliveries for this location. Fast food deliveries often don't pay much to begin with but, if everyone hustles it can be worthwhile. At this location when I walked in there was a customer who had been waiting a while ahead of me. An employee standing around....and the delivery that I was waiting for was in my line of sight but BACK IN THE FOOD PREP AREA!! It was closed up, ready to go. No other customers in the store. She finally gave the customer that was here before me his order and walked off. I said "excuse me, I just need this [name of delivery app] order". She snapped back that I didn't need to yell (I was not yelling, just trying to get her attention). I watched her walk back, fix her ponytail and THEN come give me her order. Between what the customer tipped and delivery app paid, I made $5.00 on an order that took nearly an hour from the time I accepted it to completion. All the other locations have been busier and still had the orders ready or nearly ready, the order given to me promptly (or on a pickup shelf) and with employees that know what it means to hustle. I WILL NOT deliver for this...