Pizza Hut — Restaurant in Alabama

BY FAR, THE WORST PIZZA I HAVE EVER EATEN It truly breaks my heart to have to leave such a bad review to one of my childhood super-heroes, aka Pizza-Hut. However, these days they truly have become the ultimate pizza villain. How is this company still in business, better yet, WHY?!! Anyways, I ordered a large meat lover’s (classic 90’s gourmet pie), during the Super Bowl last night. I arrived after having to abort an order at a nearby papa John’s (wait time extended over an hour for carry out). Nevertheless, I was greeted in a friendly manner, my order was taken, and I had my 25 minute wait time given to me. My first alarm sounded when I realized it did not smell very good in there. Smelled like old mop water instead of delicious food cooking. Matter of fact, there was not a delicious food cooking smell to be had in there. After a bit longer of a wait, closer to 45 minutes, I was finally leaving with a pizza. I did not even look at it, I told myself, whatever is in that box is getting eaten. This was actually my survival instincts taking over after having invested more than 2 hours on a single pizza on this particular night. Duly noted, I have pizza maybe twice a year from Marco’s (which all of them have ironically closed). I should’ve checked that pizza at the store. I got home, starved out, and with high-hopes, peeled the lid off of what I just knew was going to take me back to one of my favorite childhood experiences. I was wrong…oh how I was wrong…this pizza looked awful. I tried to pull a slice out of the box, however, the crust/dough, would not allow such an ez task. This dough had the integrity of a wet napkin. As I wrangled this slice, now with 2 hands, toppings and cheese were sliding off and bouncing everywhere. I tried to salvage 2 pieces at a time in the air-fryer, but all this did was burn the cheese and expel grease from everything. My God this was an absolute grease-fest By the way. Whatever, I’m starving, it’s Super Bowl Sunday, and by God I’m going to attempt to enjoy this pile of trash pizza I just actually paid money for. 1st bite- no lie, I swear I tasted axle grease or something similar. The entire middle of the pie tasted this way. The toppings were disgusting. They taste like there are so many preservatives and sodium, that the meats would never naturally decompose, even in ideal conditions. The sauce tasted soured, the ham, I singled out to be one of the main foul tasting culprits. I somehow forced myself to eat half of this monstrosity, regretting every single bite. I was beyond the whole return & refund scenario. I wanted nothing more than to wipe this memory from my existence as I immediately walked the leftovers to our apartment’s dumpster. I will never, ever, never, ever, attempt to eat anything other than Marco’s or frozen pizza...

I placed my order online thru the app, and ordered a 3 Topping large pizza for $10.99. I spent 20 minutes trying to place the order bc every time I would go to checkout, the price would change and the pizza would be $20. I finally thought I’d figured it out and placed the order, my total only being $20.

But when I checked my bank account, they charged me almost $30. So even after I placed the order with the correct items and the price was correct, they somehow changed my amount and charged me something completely different than what I was originally set to pay.

It’s extremely deceptive and I sent multiple emails to corporate but haven’t heard back...

I called to place an order and something came up and I had to cancel. I called back within 3 minutes of placing my order and the owner answered, I explained I had to cancel my order and was very apologetic and the owner proceeds to cut me off and say, “it’s already in the oven and it’s being made.” And I said “okay but I need to cancel my order” and the owner raised his voice and yelled at me over the phone repeatedly saying “it’s in the oven already” and I just said again “I’m calling to cancel my order” and he hung up on me in the middle of...