BLUEFIN SUSHI & THAI — Restaurant in Alameda

This place has really disappointed me for service and quality of food. I have heard nothing but wonderful things about this place and finally decided my family should give it a try. First the staff tried to deny that I had even placed an order for my husband to pick up, stating they had no order for “Michelle,” but after showing them the order details on grub hub, they found it. We were separating the dinner for our kids at home when I notice the 2 sushi orders were in the same plastic box. I thought that was weird because I’ve never had any other restaurant “mix” food, especially more recently due to Covid, but shrugged it off. I noticed the super dragon roll was not in tact and the food just didn’t look like I had imagined or seen on their advertisements. Luckily, I trusted my instinct and looked over the food again only to find a hair inside on the roll; grey or blonde. As I pulled out the hair, my children 3 and 5, became more dramatic and disgusted asking me what it was that I was pulling out of their food. I explained that it was a hair and that we had to return all of the food to the restaurant. Upon contacting the restaurant, they thought the only appropriate action would be to remake the food with an issue. They were reluctant over the phone and in-person to provide me with a full refund, but I cannot imagine how we can believe the other food or ANY FOOD from this restaurant is safe. At the very least, they could have acknowledged the mistake and apologized. Instead, they tried to make me feel like I was not entitled to good service or quality food once I placed the order online for pick-up. I returned all of the food and made sure to put the hair in a plastic bag for the owner/manager. They said my refund would take...

Today, my families and I went to bluefin sushi and Thai for lunch, we were very exciting at first. The outdoor dining was very comfortable and clean. We order top roll, lion king roll, beef teriyaki bento box, beef Udon, everything was great at first, the food looks delicious, we ate a few sushi until we found a hair!!!!! in the beef teriyaki bento box which is very very disgusting, it was under the beef inside the vegetable. The hair is about four inch long, it was black. And I went in to call the waiter. when she came out, she saw the hair, at first she look at my mother and thinks that the hair inside was hers. There is no way that the hair was her because it was black, my mom's hair was brown. and we felt very disappointing and angry. And we have have seen some comments before going to eat, I saw how someone commented that there was hair in the sushi roll, we thought that was an accident. Unluckily, it has happen to us. We thought that it was a one time accident thing. Now I really don't trust this restaurant, and I will never never never come back...

This is tragic. We have probably ordered food here around 15 or 20 times in the last year. Bluefin used to be the best quality sushi in Alameda, and frankly just delicious all around. These days, the quality has slipped so far that it's not even worth it anymore. Inconsistent sweetness in the rice, rolls sliced in random thicknesses, one roll stuff with fish, the next basically only rice, rolls that fall apart when you pick them up. On top of that, you have to order without pickled ginger because the rolls will soak up the juice and you have to repack your order because they put cold sushi on top of hot food in the bag (nobody wants hot sushi).

I am wondering if the owner changed or something, but it's simply not what it was...