Dutch Bros Coffee — Restaurant in Alamo

⭐️⭐️⭐️ I enjoy the friendly vibe here, but I’ve noticed there’s a lot of emphasis on building rapport with each customer. While that’s great for connection, there should be more balance—especially when there’s a long line. Being mindful of the number of customers waiting should also be a priority.

I’m rating customer service poorly this visit poorly because the customer focus has declined. In the past, situations like mine were met with a free drink—now it’s only $3 off, which makes it feel like the bottom line matters more than customer care.

I only purchase Dutch Bros for my family members, and as a Google review specialist, I gave this location a 3 because rapport-building is slowing the line instead of improving the experience, and the workers appear overworked and underpaid. Dutch Bros should be ashamed of exploiting the tip system to shortchange both employees and now...

Amazing Experience at Dutch Bros – Thanks to Mia!

I had an absolutely fantastic experience at Dutch Bros, and a huge part of that was thanks to Mia! From the moment I pulled up, she greeted me with the biggest smile and the kind of energy that instantly brightens your day. She was super friendly, took the time to chat, and made sure my order was just right.

Not only was the service fast, but the drink itself was perfect—exactly what I needed! Mia went above and beyond to make the experience fun and personal, and you can tell she truly enjoys what she does. It’s rare to come across such genuine and enthusiastic customer service, and she made my visit memorable.

If you’re stopping by Dutch Bros, I highly recommend looking out for Mia—she’ll make your day with her kindness and positivity! Can’t wait...

I asked for the largest size coffee when placing my order with the person outside, and I emphasized it because I was tired and needed the caffeine. When I received a medium instead, I asked, “Is this the large?” The employee checked and told me I had only been charged for a medium… so I trusted that. But once I got to work, I saw the receipt and realized I was actually charged for the large.

It’s frustrating to be charged more and given less, especially when I made the effort to be clear. I even had people in the car who confirmed I asked for the large.

Als, it’s annoying that the tipping options start at $1. There's no percentage option, just flat amounts. Sometimes I don’t mind tipping, but it shouldn’t feel forced, especially when the service falls short.

Disappointing...