We left. They had one customer ahead of us, 2 guys working and we waited a solid 20 minutes without service while one guy slowly made one sandwhich and the other slowly pretended to be busy after staring into space for awhile, standing there for 10 minutes before deciding to put on gloves to do something and even looked at us but never asked if we needed anything. All we wanted was the pretzel with cheese they just came out with. They were so slow it was painful and they never asked us what we wanted. I am 9 months pregnant, they could have asked my order so i could sit down at least. Never had service so bad at subway, i felt they intended to be slow so they would not have to serve us. Horrible service. I suggest another location I am highly offended being as they were serving a senior citizen and his partner ahead of us. One of which had to sit because the service was so slow and tell the order to the other from across the room. Which that one had to repeat...
Read moreToday, July 9, 2025, at 1:00 pm, I stopped by the Subway at 7205 DeBarr Rd, Anchorage, Alaska, to grab a protein bowl for lunch. The native girl handling customer service was making my order and being very rude. I didn't get her name because I needed to leave quickly to prevent a confrontation. She slammed the cashier drawer shut and didn't smile at all. Once I finished ordering, paid, and asked politely for a bag, she threw it at me. I told her that if she didn't like her job, she should find another one and not throw things or slam drawers at customers. We all have bad days, but in our work environment, we have to maintain a professional demeanor, no matter what. This was the second time she has been so rude to me, and this time...
Read moreOdd enough, the best customer service I got from Subway was in that location. I want to start by thanking this young guy who made sure my sandwich was done properly. He was very attentive, and not doing things on a rush. He took the time to also answer all my questions and had a smile on his face. I wish I remember his name. It was only him and a lady working that day. Also, I want to point out that this location had all the ingredients, whereas other places is always out of some type of bread or other ingredients. If going for Subway, I...
Read more